Experience

• 

  Werfen North America

  • United States

  • IT Systems Specialist I

    • Dec 2021 - Present
    • United States

• 

  CoronadoDC™

  • United States

  • Information Technology Technician

    • Apr 2021 - Dec 2021
    • United States

• 

  TDO Software

  • Greater San Diego Area

  • IT Specialist

    • Nov 2016 - Apr 2021
    • Greater San Diego Area

    ● Create and manage GPO’s, created many Group Policies, for Internet Explorer, Microsoft Office programs, Chrome● Exchange Management, Create Mailboxes, Distribution Lists, and set Mailbox permissions as needed.● AWS Workspaces and EC2 Cloud Server setup● AZURE Cloud and Workstations/Server setup● TDO (The Digital Office) software support.● Basic SQL database troubleshooting.● Backup and restore SQL Database through custom software.● Install/Manage installation of TDO on server, and workstations for clients.● VMware Workstation, install and configure test VM’s and maintain servers through VMware.● Use Bomgar to create remote sessions on client’s workstations/servers for assistance.● In office computer/server/nas maintenance repair.● Hardware and software troubleshooting and repair.

• 

  LifePro Financial Services Inc.

  • Del Mar, CA

  • IT Support

    • Aug 2015 - Sep 2016
    • Del Mar, CA

    ■ Manage Microsoft Intune ▪ Mobile Device Administration ▪ Exchange for mobile devices ▪ Security policies for PC and mobile devices ▪ Software installation■ Manage Wireless Access Points■ Setup video and audio for conference■ Office 365 Administration■ Microsoft Azure backups and AD administration■ CrashPlan backup and Recovery

• 

  Klinedinst PC

  • Greater San Diego Area

  • Help Desk/Desktop Support

    • Apr 2009 - Aug 2015
    • Greater San Diego Area

    • Active Directory Administration• Windows Update Server Administration• Manage Microsoft Deployment Tools, used to re-image computers. • Install VMware ESXI 5.0 on HP servers with all necessary updates.• Install Server 2008 R2 with all necessary updates on Virtual and physical machine.• Build Server 2008 R2 with Backup Exec 2010 upgraded to 2012.• Manage the processing of incoming calls to the IT Help Desk, via telephone and email to ensure courteous, timely and effective resolution of end user issues• Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, and hardware, implementing file backups and configuring systems and applications• Monitor and test fixes to ensure problems have been adequately resolved• Manage Printer Servers on all four offices.• Create a knowledge base for technical documentation and issue resolution• Manage and inventory hardware (e.g. laptops, tablets, desktops) and software• Maintaining effective, cooperative working relationships with both end users and IT team members up to CEO level.• Install OS with PXE boot to all Desktops and Laptops.• Create and install software using "PRISM".• Perform other functions as necessary

• 

  Ocean Garden Products, Inc

  • Help Desk/Desktop Support

    • Mar 2007 - Jan 2009

    • Maintenance of system backups, repairs, maintenance and deployment of desktop PCs and laptops. • Troubleshooting of Hardware and Software for windows 98, 2000, XP Home/Pro. Desktops and laptops. • Provide general helpdesk support and troubleshooting to end users in all Mexico and U.S. Offices via Remote connection or by phone. • Maintain software and hardware inventory• Document all problems, issues and solutions in helpdesk database • Provide friendly technical support to English and Spanish speaking end users• Field incoming help requests from end users via telephone and e-mail in a courteous manner.• Apply diagnostic utilities to aid in troubleshooting• Identify and learn appropriate software and hardware used and supported by the organization• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications• Address network connection losses due to bad hardware or system failures.

• 

  Swift Communications

  • Greater San Diego Area

  • A/V Technician

    • Jan 2006 - Mar 2007
    • Greater San Diego Area

    • Installed Digital Video Recorders and Surveillance Cameras• Troubleshot and Repaired equipment and devices• Ran and Terminated Coax, Cat5 & fiber optic cables• Worked with clients to ensure correct product instillation