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Juan David Vesga Forero profile image

Juan David Vesga Forero

Intro Book
Juan David Vesga Forero, a skilled bilingual customer service professional with experience in lifeguarding, salesforce management, and soft skills, hails from Bucaramanga, Colombia.
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Location
Bucaramanga, CO
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Bio

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Juan David Vesga Forero is a seasoned professional with a strong background in customer-facing roles and a passion for delivering exceptional service. As a Lifeguard at Kalahari Resorts & Conventions and Magic Springs Theme & Water Park, he honed his attentiveness, engagement, and customer service skills, ensuring seamless experiences for guests. His experience as a Bilingual Customer Service Representative at Teleperformance and Accedo Technologies further solidified his expertise in troubleshooting, CMR management, and soft skills. Throughout his career, Juan has demonstrated a unique ability to adapt to diverse environments and cultures, with stints in the United States and Colombia. His educational foundation in Ciencias Políticas y Gobierno from the Universidad Pontificia Bolivariana has provided a strong foundation for his professional pursuits. Currently based in Bucaramanga, Colombia, Juan continues to grow and develop his skills, driven by a commitment to delivering outstanding results and exceeding expectations.

Experience

  • Kalahari Resorts & Conventions
    • United States
    • Hospitality
    • 700 & Above Employee
    • Lifeguard
      • May 2023 - Aug 2023
      • Sandusky, Ohio, Estados Unidos

  • Magic Springs Theme & Water Park
    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Lifeguard
      • May 2022 - Aug 2022
      • Hot Springs, Arkansas, Estados Unidos

      Water attendant and lifeguard experience, skills on attentiveness, engagement and customer service

  • Teleperformance
    • Área metropolitana de Bucaramanga
    • Bilingual Customer Service Representative
      • Sep 2021 - Jan 2022
      • Área metropolitana de Bucaramanga

      Representante bilingüe de servicio al cliente enfocado en manejo de Salesforce, soft skills y troubleshooting de renombrada empresa de energía estadounidense.

  • Accedo Technologies
    • Nicaragua
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Bilingual Customer Service Representative
      • Sep 2020 - Feb 2021
      • Área metropolitana de Bucaramanga

      Representante bilingüe de servicio al cliente enfocado en troubleshooting, manejo de CMR y soft skills de renombrada empresa de telefonía estadounidense.

Education

  • 2018 - 2022
    Universidad Pontificia Bolivariana
    Formación Profesional de Grado Superior, Ciencias políticas y gobierno

Suggested Services

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Industry Focus. “Hospitality”

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