Experience

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  Daimler Financial Services México

  • Mexico City, Mexico

  • IT Infrastructure & Service Delivery Lead

    • Jan 2021 - Present
    • Mexico City, Mexico

    Management of DFSM Infrastructure department, for all technical support personnel, infrastructure management standard processes and procedures, continuous improvement initiatives for all infrastructure and the development and implementation of new infrastructure support technologies  Assure the correct implementation of the Information Security policies and standards and CDR projects (Contingency and Disaster Recovery).  Manage the technological platform for the improvement and innovation of processes.  Direct, coordinate and maintain the local strategy for service delivery and incident response for all applications. This includes centralized applications, local applications (NDC and Santa Fe), and cloud applications, providing the service to all users of the company.

• 

  Mercedes-Benz Financial Services USA LLC

  • United States
  • Financial Services
  • 700 & Above Employee

  • IT Infrastructure Digital Workplace Lead

    • Sep 2019 - Dec 2020

    Responsible for managing and setting a local strategy and process for the Customer Care Center as well as all backend support activities for Digital Workplace technologies for MBFS and DNAC.

  • ITM Latin America Business Consultant

    • Feb 2016 - Sep 2019

    * Manage & coordinate IT activities including internal controls, data analysis, IT Governance, and IT process among the Daimler Financial Services units located in Latin America.* Coordinate ITM activities among Daimler entities in Argentina, Brazil, Colombia, and Mexico and provide accountability for IT departments within those entities to Daimler Financial Services' Americas regional headquarters in Michigan.* This activities will ensure that consolidated Latin America entities are in alignment with regional corporate IT directives and standards and that they follow established IT processes and security protocols to protect data integrity and ITM best practices.

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  Daimler Financial Services México S de RL de CV

  • IT Project Manager

    • Jan 2011 - Jan 2016

    Main Responsibilities:• Manage & Support the systems to keep the Finance, Credit Dealer, Marketing, Sales and Human Resources operations, and carry out IT projects related to these departments.• Lead technical analyst and designer for integration all WEB, Mobile, Lotus Notes and Mainframe systems and process of Daimler Financial Services Mexico.• Manage & Support all Web Application including quotation tool and digital record management system for Commercial Vehicles and Passenger Cars, which are hosted out of Daimler Financial Services Mexico Network as well as perform the security assessment in order to ensure the integrity and availability of information.

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  Chrysler Financial Services Mexico, S.A. de C.V.

  • IT Project Manager

    • Jul 2007 - Apr 2011

    Main Responsibilities:• Manage & Support the systems to keep the Finance, Credit Dealer and Human Resources operations and carry out IT projects related to these departments.• Responsible for all projects and IT process related with Credit Bureau, REPUVE and regulatory matters of Chrysler Financial Services Mexico.• Responsible for managing the Electronic Billing process of Chrysler Financial Services Mexico.

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  DaimlerChrysler Financial Services México, S.A. de C.V.

  • Infrastructure Manager

    • Dec 1998 - Jul 2007

    Main Responsibilities:• Manage and support all DaimlerChrysler Financial Services Mexico Infrastructure (Voice and Data).• Lead the DaimlerChrysler Financial Services Mexico Information Security Group of.• Lead the Helpdesk Group (Users Support).