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Juan Carlo Day
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Português Native or bilingual proficiency
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English Full professional proficiency
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Espanhol Full professional proficiency
Bio
Credentials
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Customer Service: How to Write Emails
LinkedInJan, 2023- Apr, 2026 -
Fundamentals of Communication
LinkedInJan, 2023- Apr, 2026 -
Fundamentals of Teamwork
LinkedInJan, 2023- Apr, 2026 -
How to Establish Quality Standards in Customer Service
LinkedInJan, 2023- Apr, 2026 -
How to Communicate Bad News to Customers
LinkedInApr, 2022- Apr, 2026 -
Confidence: How to Overcome Self-Doubt, Insecurity, and Fears
LinkedInJan, 2022- Apr, 2026 -
Excel: Introduction to Formulas and Functions
LinkedInJan, 2022- Apr, 2026 -
Learn Big Data: Data Analytics
LinkedInJan, 2022- Apr, 2026 -
Excel 2019: Basic Training
LinkedInOct, 2021- Apr, 2026 -
Body Language in the Digital World
LinkedInJul, 2021- Apr, 2026 -
How to Conduct Difficult Conversations
LinkedInJul, 2021- Apr, 2026 -
Microsoft Teams: Basic Training
LinkedInJul, 2021- Apr, 2026 -
Agile Management at Work: How to Make Agile Meetings More Productive
LinkedInJun, 2021- Apr, 2026 -
Agile Management at Work: Reports with Agile Charts
LinkedInJun, 2021- Apr, 2026 -
Customer Service: Problem and Conflict Resolution Techniques
LinkedInJun, 2021- Apr, 2026 -
How to Deal with Unhappy Customers
LinkedInJun, 2021- Apr, 2026 -
How to Give and Receive Feedback
LinkedInJun, 2021- Apr, 2026 -
Innovative Techniques for Customer Service
LinkedInJun, 2021- Apr, 2026
Experience
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Ambev Tech
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Blumenau, Santa Catarina, Brasil
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Support Analyst
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Mar 2021 - May 2023
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Blumenau, Santa Catarina, Brasil
- Solve customer problems via ticket, phone and email- Reproduce cases internally and respond promptly- Provide regular updates, recommendations and action plans to customers- Escalate cases in a timely manner according to the SLA.- Ensure that customers receive the most effective solutions by leveraging in-house technical expertise. including peers, mentors, knowledge bases, community forums, and other internal tools.- Develop new knowledge base articles to capture new learnings for reuse across the organization:- Sharing best practices and learning about new technologies within the Technical Support team.- Knowledge in Zendesk, Moviedesk, and ServiceNOW tools- Guidance in the navigation or use of the platforms, through the identification and correction of errors in automation.- Determine the necessary adjustments with respect to divergences with registration, Credit Limit, Financial Backlogs, and Payment Condition.-Resolution of problems arising from the Reward Program, Visits and Delivery windows, price validation, promotions and redemption of bonuses, through the use of the company's ERP tools.
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Entra21 - Blusoft
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Blumenau, Santa Catarina, Brazil
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Web/Java Developer
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Jul 2020 - Mar 2021
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Blumenau, Santa Catarina, Brazil
Programming Logic and Data Structure:- Programming Structure- Operators- Selection Structure - If, else, if else, Ternary operator, Switch - Repetition Structure - While, do while, For, and Foreach - Data Types - Numeric, alphanumeric, Boolean, mathematical operations - Vectors and matrices - Debugging Projects In Eclipse- Input and Output Streams - Data Input and Output with the Scanner and Formatter classes - Generics - Concept and Use - Framework Collections - List, Stack and Queue - Lambdas expressions - Creation and use of packagesDatabase:- Concepts- Features- Safety- Developing databases- Developing tables- Data types- Data manipulation- INSERT
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Sales Representative
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Jan 2012 - Apr 2017
Worked in the sale of Children's Clothing. It offered products to shopkeepers from five different factories, which provided a full range of products in the segment. There were about 100 clients who received my visit periodically, from the extreme west of Santa Catarina to the middle valley of Itajaí.
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Pizzaria Cor da Fruta Ltda
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Urubici, Santa Catarina, Brasil
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Administrator
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Jan 2006 - Sep 2011
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Urubici, Santa Catarina, Brasil
I ran a pizzeria that catered predominantly to tourists visiting Urubicí on weekends or holidays. I was responsible for the purchase of inputs, payments of securities, hiring and firing of employees, contact with the accountant, menu formulation, maintenance of equipment and furniture, attendance at the cashier.
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GHD Alimentos
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Petrolândia, Santa Catarina, Brasil
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Manager
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Jan 2006 - Oct 2008
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Petrolândia, Santa Catarina, Brasil
I rented a small factory in the interior of the municipality of Petrolandia, where we produce potted preserves, cucumber, onion, beetroot, pickles, quail eggs and champignon. There were 15 full-time employees, and a variable number of occasional collaborators in harvest periods. I was responsible for personnel management, HR, issuance of documents, contact with representatives and customers, purchase of inputs, payment of securities. I was also responsible for hiring farmers to plant raw material, and commitment to crop delivery. Several greenhouses were built on the properties near the factory, where it was produced all year round, despite climate change.
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Sales Representative
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Mar 2000 - Nov 2006
Represented companies in the area of Civil Construction, in the region of the middle valley of Itajaí. All works in the region were prospected. Sales were made directly to the owner of the work or responsible contractor/builder. In this period I sold doors and openings in wood and pvc and aluminum, and natural and enamelled colonial tiles, and concrete.
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Eliane Argentina
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Avellaneda, Buenos Aires (província), Argentina
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Logistic and Imports
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Jan 1996 - Nov 1999
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Avellaneda, Buenos Aires (província), Argentina
I had the position of Vice President of the company, meeting the legal expectations in force in Argentina, for the opening of a Binational company. However, it actually performed the function of coordinating the import of ceramic floors from Eliane's factories in Brazil to the warehouse of the Argentine subsidiary, clearance and customs clearance of imports in the dry port of Buenos Aires. I was also responsible for direct contact with importers from all over the country, bridging the gap between them and the factory, in order to keep them informed about orders in production or in transit.
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Eliane Revestimentos
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Cocal do sul, Santa Catarina, Brasil
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Export Assitant
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Feb 1993 - Jan 1996
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Cocal do sul, Santa Catarina, Brasil
In the Export Department of Eliane (Eliane Exportadora Ltda), I was the seller's export assistant for South and Central America. While the Salesman did the external service of the importers, I was responsible for the service in the Show Room of the factory, in addition to all the administration of the orders in production, until the shipment, which generated intense and daily contact with the importers.
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TEKA - Tecelagem Kuehnrich S.A.
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Blumenau, Santa Catarina, Brasil
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Export Assistant
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Aug 1989 - Dec 1992
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Blumenau, Santa Catarina, Brasil
I was an export assistant to the Trader who sold Teka products to Canada, Ireland, the United Kingdom, Australia, New Zealand, and the Persian Gulf countries. All communication with importers was in English. I was responsible, among other functions, from monitoring the development of products, produced exclusively for these markets, to the production and delivery of the goods ordered. It also provided customs brokers with the necessary documentation for export.
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Ceval Agro Industrial S/A
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Gaspar, Santa Catarina, Brasil
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Export Assistant
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Jun 1988 - Jul 1989
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Gaspar, Santa Catarina, Brasil
My first job in the export area. As an assistant, he took care of the documentary part of Seara Alimentos' chicken exports.
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Education
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1991 - 1992FURB - Universidade de Blumenau
Incomplete, Business Administration -
1989 - 1990
FURB - Universidade de Blumenau
Incomplete, Economy -
1986 - 1988
Universidade Federal de Santa Catarina
Engineering, Electrical and Electronic Engineering -
1984 - 1988
Universidade Federal de Santa Catarina
Incomplete, Electrical and Eletronic Engeneering
Suggested Services
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