Experience

• 

  CCI Professional

  • Gauteng, South Africa

  • Consultant

    • Mar 2021 - Present
    • Gauteng, South Africa

• 

  The Time Factory

  • Managing Director

    • Apr 2020 - Present

    thetimefactory.bizPerformance Improvement, Change Management, Coaching and Mentoring, Training and Facilitation

• 

  Crickmay

  • Manager: Supply Chain Optimisation

    • Mar 2015 - Mar 2020

    Optimise supply chains at mills in Mozambique, Swaziland, and South Africa. Administer change management, and lean or stigma continuous improvement. Develop and implement transformational supply chain strategies that will create a competitive advantage as well as manage key risk and issues for supply chain strategies. Oversee supply chain infrastructure and process improvement initiatives including identifying cost improvement opportunities. Assess supply identified and potential risk in order to implement mitigation solutions. Implement development initiative to enhance productivity while coaching and mentoring teams and internal stakeholders.

• 

  Training Leadership Consulting

  • Gauteng

  • Independent Contractor

    • Sep 2014 - Feb 2015
    • Gauteng

    My responsibilities include Change management facilitation and Lean/Sigma training

• 

  Business Improvement Practitioners

  • Executive Director

    • Oct 2013 - Feb 2015

    I am responsible for Financial Management activities, Business Development Activities and to execute projects.

  • Managing Director

    • Apr 2012 - Oct 2013

    Co-founded South African Based improvement company, which focuses on optimisation in service-based companies within the telecommunications, insurance, and energy industries to name a few. Oversaw the implementation of service improvement activities across the business using process improvement methodologies and the application of innovative thinking.

• 

  Nxt Lvl E-Merge

  • South Africa

  • Managing Director

    • Nov 2013 - Aug 2014
    • South Africa

    Co-founded Nxt Lvl Emerge which is a specialist improvement company that assists private equity companies with poor performing portfolio investments in the emerging markets worldwide. Developed and implemented the company’s business strategies to ensure achievement of set goals. Created comprehensive business plans detailing cost-effective operations and market development as well as provided strategic advice. Analysed potential risks and derived solutions to ensure company survival and growth.

• 

  Verto Group

  • Pretoria Area, South Africa

  • Executive Director

    • Apr 2013 - Jun 2014
    • Pretoria Area, South Africa

    Co-founded Verto Group which is a turnaround and a growth- focused company offering holistic solutions to business performance problems. Developed and reinforced best practices to promote growth and development as well as increase quality and efficiency in business processes. Conducted root cause analysis of problems to determine the cause as well as effect and recommend suitable improvement solutions. Measured and monitored core business activities, as well as provided constant feedback to ensure accomplishment of improvements.

• 

  Telkom

  • Excutive Business Improvement Office (Bio)

    • Jan 2006 - Apr 2012

    Oversaw the team responsible for executing improvement projects on service delivery to ensure financial benefits, customer satisfaction and increase employee engagement. Provided training to improvement specialist on Lean or Sigma black belt level using Pragmatic Improvement (Australia), TLC and BMGi.

  • Executive, Customer Centricity | Senior Manager, Strategy and Special Projects

    • 2005 - 2011

    Managed the customer Centricity project which included developing a data mart and a range of segmentation initiatives to increase marketing distribution. Administered process alignment to achieve the required service experience per segment.

• 

  Telkom

  • Senior Manager, Commercial and Call Centres HOD

    • 2001 - 2004

  • Senior Manager, Commercial

    • 1999 - 2001

• 

  Telkom

  • Regional Credit Manager | Head of Regional Legal Section

    • 1994 - 1998