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Joycelyn Wong is a seasoned programme manager and operations expert with 12 years of experience at the University of the West Indies Open Campus, Barbados. As a skilled administrator, she has successfully managed various teams and projects, leveraging her expertise in Microsoft Office, research, training, sales, customer service, leadership, and management. With a strong educational foundation in accounting and finance, Joycelyn has also developed certifications in managing and facilitating online instruction and embracing student-centered delivery.

Credentials

  • B/FSOF001: Embracing Student Centered Delivery
    University of the West Indies - Open Campus
    Jan, 2018
    - Apr, 2026

Experience

    • Programme Manager's Assistant
      • 2012 - Present

  • University of the West Indies Open Campus - Barbados
    • University of the West Indies - Open Campus
    • Programme Manager's Assistant
      • 2012 - Present
      • University of the West Indies - Open Campus

      Preparation of documents and correspondencePreparation of contracts for facilitatorsUpdating of Programme Advising Documenst on programme page of websiteProviding prospective students and students already within the Open Campus with information on specific programmesPreparation of minutes of team meetingsMonitoring of course pages occasionally throughout the semesterFollowing up on students as well as facilitators who have been missing from the online forum Downloading of applications of prospective facilitators and utilizing this information to prepare a list of those facilitators to be trained in order to be qualify to teach in an be able to effectively navigate the online forumPreparation of various templates to capture pertinent information to be used throughout each semester Preparation of list from a Master list of students requesting exemptions and ensuring that transcripts and all other necessary documentation is submitted to facilitate the preparation of documents to be sent to Course writers in order to process exemptions

    • Loans Officer/Accounts Manager
      • 2009 - 2012
      • Barbados

      Soliciting new clients for the bank by making telephone calls and scheduling appointments either with individuals or arranging meetings with various groups or organizationsEffectively assessing each client’s financial needs and proposing product or service solutions that meet these needsIdentifying additional opportunities to cross-sell with the goal of deepening client relationships Interviewing loan and mortgage applicants, conducting credit checks, analysing applications Preparing relevant documentation such as Bills of Sale, Assignments of Security ItemsContacting clients to inform them of the status of their applicationCommunicating with delinquent clients via telephone or letters in order to recover outstanding monies to BankPreparation of weekly reports for management

  • Barbados Turf Club
    • Garrison, St, Michael, Barbados
    • Scribe (Temporary Position) for Meetings
      • 2010 - 2010
      • Garrison, St, Michael, Barbados

      Responsible for recording and typing minutes of General Meetings

  • Weldfab Barbados Ltd
    • Dodds, St. Philip
    • Office Manager/Site Administrator
      • 2008 - 2009
      • Dodds, St. Philip

      Responsible for the day to day running of the officeProperty Management – responsible for proper upkeep of all property leased by the CompanyPreparation of payroll for local staff including NIS and PAYE calculations Sourcing materials for the project and the officeSourcing and managing company's vehicle fleetLiaising with creditorsCalculating and preparing payments for creditorsCoordinating travel and accommodation arrangements for Project Manager and other staffPlanning and execution of Company's events Communicating with VAT office on behalf of Project Manager regarding queriesLiaising with Immigration Department regarding work permit requirements for on-site Barbadian staff

    • Verifications Officer, Credit Analyst / Junior Supervisor, Secretary
      • 1989 - 2006
      • Barbados

      Verifications OfficerAuthenticating information on cables and relevant vouchers to ensure smooth process of transactions.Preparation of reportsCredit Analyst / Junior SupervisorAnalysing Consumer Loan applications and supporting documentation providedCommunicating and advising Officers of information and documentation required in order to complete processConducting credit checks on applicantsCredit scoring applications Communicating decisions to applicantsPreparation of various monthly and weekly reportsAssisting in recovering of outstanding monies from clients with delinquent accountsSecretary Responding to correspondence received on behalf of various departmentsTyping of reports required by Central Bank and various departmental reports Taking minutes at meetingsApplying payments via cable transfers to accounts Processing of salariesRemitting cables transfers in accordance with client’s instructionsAssisting in planning of functions

Education

  • 2009 - 2014
    University of the West Indies – Cave Hill Campus, Barbados
    Bachelor's of Science degree, Accounting & Finance (Double Major)
  • 2013 - 2013
    University of the West Indies Open Campus, Barbados
    Certificate, Managing and Facilitating Online Instruction
  • 2003 - 2003
    University of the West Indies -School of Continuing Studies,Pine, St. Michael, Barbados
    Certificate, Introduction to Life Underwriting
  • 1999 - 2001
    Barbados Community College
    Associate Degree in Applied Sciences, Computer Studies
  • 1987 - 1989
    Samuel Jackman Prescod Polytechnic
    Certificate, Secretarial Studies
  • Alexandra School
    Caribbean Examinations Council (CXC) - General, Office Procedures - Grade 1, Principles of Accounts - Grade 1, English Language - Grade 11, Math

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