Experience

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  Paytech Limited

  • Kenya
  • Internet Publishing
  • 100 - 200 Employee

  • Branch Operations Supervisor

    • Sep 2016 - Sep 2021

    ● Daily recording and reporting on all technical related issues and areas on Netsuit System and follow up on closure.● Address and resolve any technical errors that may occur at the field devices, powerand network infrastructure.● Timely escalation and follow up of unresolved site system support issues.● Carry out routine maintenance and repairs of the parking equipment and network infrastructure.● Provide help desk services to customers over the intercom, phone, email or face to face and furnish customers with parking related information and generally attending to customers’ needs and support requests.● Familiarity with physical, network, and software security.● Ensure follow ups on customer queries are done on time.● Market and sensitize customers on the benefit of using Paytech Classic Cards.● Facilitate the processing and replacement of parking cards.● Create new cardholders in the system and ensure that they have been assigned the correct parking access profile.● Build rapport with clients, to enhance better services and address any arising issues promptly.● Liaise with the client during events on site on how the guests and dignitaries will access the facility.● Oversee daily operations and ensure they are carried out in time as per set schedule.● Confirm that the reports being shared daily, weekly and monthly are accurate.● Conduct training and orientation of new staff on site.● Train staff on good customer service practices.● Monitor staff attendance register and ensure that the attendance schedule is duly followed.● Participate in Operations meetings and attend other meetings, seminars or training.● Ensure all staff adhere to the Standard Operations Procedures and Customer Service Manual as provided by the company.

  • Operations Assistant

    • Jun 2015 - Sep 2016

    ● Carry out routine maintenance and repairs of the parking equipment and network infrastructure.● Ensuring that the system and devices are in good working conditions all the time.● Load the pay station with change cassettes, tickets and receipt rolls.● Daily recording and reporting on all technical related issues and areas and follow up on closure.● Timely escalation and follow up of unresolved site system support issues● Preparing and sending daily, weekly and monthly reports as per request.● Receiving and recording of payments, and sending emails to accounts.● Receiving and distributing cheques and invoices to the customers and recording the same.● Provide help desk services to customers over the intercom, phone, email or face to face and furnish customers with parking related information and generally attending to customers’ needs and support requests.

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  HECTA CONSULTING

  • WEST POKOT

  • Research Consultant

    • May 2015 - Jun 2015
    • WEST POKOT

    Interviewing different households on what they know about HISP( Health Information System Program), NHIF( National Hospital Insurance Fund) and OVC(Orphans and Vulnerable Children) and how have they benefited from these initiatives.All the data was collected using the ODK Collect(Open Data Kit) toolkit, and the GPS location of each household was captured ton ensure accuracy and validity of the data.

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  Kenya Meteorological Department

  • Nairobi, Kenya

  • Information Technology Technical Support

    • Jun 2012 - Sep 2012
    • Nairobi, Kenya

    I was tasked on:Providing technical ICT support to users.Server management and networking.Maintaining data backup and storage as well as an up to date inventory of ICT equipment.TCP/IP routing and effective troubleshooting and resolution of technical problems of LAN/WAN.Installation, maintenance and operation of meteorological weather instruments.

• 

  Kenya Electricity Generating Company Limited(KENGEN)

  • Mombasa, Kenya

  • Information Technology Technical Support

    • May 2011 - Jul 2011
    • Mombasa, Kenya

    I was tasked with:Network and MS Outlook configuration.Repair and maintenance of telephone lines and set.Managed data backup and storage.Managed ICT equipment inventory.Provided technical ICT support to users.