Experience

• 

  Rocket Financial Services

  • National Capital Region, Philippines

  • Mortgage Broker Support Officer

    • Jan 2023 - May 2023
    • National Capital Region, Philippines

• 

  Gadens

  • Philippines

  • Process and Training Officer - Firmwide Support at Gadens

    • Oct 2021 - Jan 2023
    • Philippines

    Manages training aspect for the Firmwide Support Team at Gadens. Onboarding of new hires.Attendance and dissimination of in-house training within the firm.Creation and updating of process manuals and cheat sheets.

• 

  Gadens

  • Metro Manila

  • Team Leader - Discharges

    • Jun 2017 - Mar 2020
    • Metro Manila

    Oversee of varied processing tasks for Discharges Team (file opening and administrative tasks) migrated to Manila. Support to incoming calls for Discharge Brisbane Paralegals.Overall training and management of Manila Discharge Team

• 

  Boutique Outsource Solutions Pty Ltd - Philippine Branch

  • Manila, Philippines

  • Processing Officer - National Mortgage Company / Australian First Mortgage

    • Jan 2017 - Jun 2017
    • Manila, Philippines

    Processing of discharge instructionsFollow-up on emails, updating of procedures for current tasks

• 

  Manulife

  • NCR - National Capital Region, Philippines

  • Business Process Associate

    • Nov 2015 - Jan 2017
    • NCR - National Capital Region, Philippines

    Mortgage administration mainly discharge requestsCreates Final StatementsDeposit discharge payments in timely and accurate manner

• 

  ANZ Banking Group

  • NCR - National Capital Region, Philippines

  • Customer Service Officer

    • May 2015 - Oct 2015
    • NCR - National Capital Region, Philippines

    Customer service representativeHandles credit card maintenance for Singaporean customersHandles both general inquiries & requests

• 

  Financial Times

  • Paseo De Roxas, Makati City

  • List Researcher

    • Nov 2011 - Dec 2014
    • Paseo De Roxas, Makati City

    Receives raw information of potential delegates for FT Conferences. Searches for valid contact details of potential delegates for FT Conferences.

• 

  Summit Multi Services Cooperative

  • Cubao, Quezon City

  • General Affairs & Training Officer

    • Mar 2011 - Nov 2011
    • Cubao, Quezon City

    My responsibilities include: Issuance of ID Cards, Issuance of Uniforms, Orientation of Salary, Benefits & Violations, Initial Interview, Filing of 201 Files,Meetings with Client - Updating.

• 

  BCI Asia

  • HV Dela Costa St, Makati City

  • Information Researcher

    • Mar 2009 - Mar 2011
    • HV Dela Costa St, Makati City

    My responsibilities include: researching construction leads using google, company websites, newspaper websites, government websites, telephone verification and email verification of data, analysis of construction projects.