Experience

• 

  Quest Software

  • Escalation Engineer

• 

  Quest Software

  • Technical Support Engineer

    • Dec 2011 - Present

• 

  WD-40 Company

  • United States
  • Wholesale Chemical and Allied Products
  • 700 & Above Employee

  • Sr. I.S. Manager

    • Dec 1998 - Jun 2011

  • Former Sr. I.S. Administrator

    • Dec 1998 - Jun 2011

    Administered the corporate WAN/LAN for WD-40. Went from four servers in a workgroup to 30+ physical servers and 40+ servers virtualized. Implemented a new forest as well as migrated the old domain to the new forest and established the child domains. Excellent and sustained customer support internal and external. 1000 + devices.Designed and implemented DNS, DHCP, Active Directory, IIS, IAS and security to support SOX controls as well as HIPPA.Designed, established, implemented, and maintained the company intranet.Implemented a backup solution to incorporate all servers and at one point all workstations.Virtualized half of all servers and established and procured the equipment to provision the Disaster Recovery systems.Maintained all licensing pertaining to Microsoft (server, workstation, SQL and all office products).Worked with numerous vendors for concurrent licensing on remote support tools for global support as well as global training and roll-outs of HR policies, procedures and benefits.Purchasing agent for all desktop, laptops and servers and maintained the inventory for all said equipment and established the replenishment schedules.Excelled in superior support of all field personnel as first responder and resolution expert.

• 

  Hybritech inc

  • System Administrator

    • Jan 1994 - Jan 1998

    LAN/WAN administrator windows and Mac environmentImplemented DHCP, DNS, IIS and created a Windows 3.51 domain from a workgroup model.Implemented Lotus Notes for the entire facility approximately 1500+ installations and configurations.