Experience

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  Mondelēz International

  • United States
  • Food and Beverage Manufacturing
  • 700 & Above Employee

  • Customer Service Manager

    • Jun 2021 - Present

  • Customer Development Specialist

    • Oct 2014 - Jun 2021

    Undertaking daily reviews of customer KPI’s ensuring all delivery shortages and failures are investigated and resolved, making recommendations thereafter to both the customer and Mondelez teams.Investigating all lines which are short supplied to DC’s and facilitating the requestcorrective actions.Maintaining stock levels within agreed tolerances in DC.Maintaining Customer Master Data.Promotional planning (Planning, Execution and Evaluation).Working with Kam to build collaborative plans to service Promotions, NPD, Launches, range changes to achieve the In-stocks target as per Joint Business PlanProvide updates to the Customer, Commercial and Mondelez operational teams to support maximized availability across customer DCs and stores.Drive CFR by providing customer insight and influence to deliver improved promotional, forecasting and replenishment accuracy.Participating in collaboration meetings between Mondelez and the customer, providing information inputs and outputs to ensure the meetings deliver against agreed objectives.Supporting logistic team to maximise service and Mondelez efficiencies including order frequency, lead-time, vehicle utilisation, delivery times etc.Build strong working relationships with customer contacts within the customer to enable a collaborative approach to working.Developing an in-depth knowledge and understanding of the customer’s systems, processes, KPI’s and ways of working.Facilitating relationship management across key departments.Representing the combined face of the Customer/Mondelez to our internal departments and service providers to facilitate business priority alignment.

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  Vector Logistics

  • Bedfordview

  • Customer Support Specialist

    • Nov 2010 - Sep 2014
    • Bedfordview

    Managing the relationship with the customer both at a head office level and store levelManaging the relationship between the customer and supplier and between the supplier and VectorControlling and managing key account admin including:Annual price increases, listing of new products, various prod...

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  Feltex Automotive

  • Midrand

  • Key account Manager

    • Nov 2007 - Apr 2010
    • Midrand

    Sales to Dealer LevelClient LiaisonMarketing of product to new and existingclient baseManagement and handling of all exportaccountsManagement of WebsiteMonitor and control deliveries to customersEnsuring that customers are happy withour product and serviceAssist Business Development Managerwith g...

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  UTi Worldwide

  • Bedfordview

  • European Route Controller

    • Aug 2006 - Oct 2007
    • Bedfordview

    Liaise with clients when orders are ready to be collectedContact Overseas suppliers to arrange collectionsLiaise with overseas branch to arrange importPrepare all necessary import documentationLiaise with shipping lines to track and trace shipmentUpdate clients on status of shipmentsRun daily rep...