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Josselyn Glenn
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- Customer Service
- Telephone Skills
- Marketing
- Finance
- Customer Retention
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Bio
Experience
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DXC Technology
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Irving, TX
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Team Leader
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Feb 2015 - Feb 2024
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Irving, TX
Team Leader for AIGTaking escalated callsQuality review, pulling calls and summarizing them for the compliance departmentPoint of contact for customers who have filed complaintsPoint of contact for compliance, AIG home office, and processing departmentResearching to assist with DOI complaintsQual...
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Bank of America
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Fort Worth TX
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Customer Service and Sales Specialist II
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Jan 2009 - Apr 2014
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Fort Worth TX
Resolve missing payments, payment reversals, year end statement corrections, credit corrections.
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Citi
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Irving, TX
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Operations Support Representative 2
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Nov 2006 - Nov 2008
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Irving, TX
Answering payroll questions from active employees and employees on short-term disability or FMLA.Submitted requests to correct employees' payScheduled new hires for drug testsPassword resets
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Americo
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Kansas City, MO
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Senior Customer Service Provider
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Mar 2000 - Apr 2006
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Kansas City, MO
Answering phone inquiries from customers andagents regarding existing policies.Processed policy cancellations, reinstatements ,and policy changes.Wrote and revised proceduresDeveloped process maps for procedures in VisioQuality reviewCoaching
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Education
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1994 - 1997University of Tennessee at Chattanooga
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1988 - 1992
Sewanee-The University of the South
Suggested Services
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Industry Focus. “Financial Services”
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