Experience

• 

  The Jim Pattison Auto Group

  • Surrey, British Columbia, Canada

  • Customer Experience Centre Agent

    • Jul 2021 - Dec 2022
    • Surrey, British Columbia, Canada

    Made 250 outbound and inbound calls to client for all Jim Pattison dealershipsSupported parts and services department by booking services and recall appointmentsRelayed customer service comments to approriate dealership management and employees

• 

  Federal Election Campaign

  • Surrey, British Columbia, Canada

  • Deputy Returning Officer / Surrey Centre

    • Oct 2019 - Sep 2021
    • Surrey, British Columbia, Canada

    Ensured that the elector provided satisfactory proof of identity and address voting, handed the ballot to the elector and indicated the instructions to follow guidelinesCounted the ballot, completed the related forms and communicated the results to the local Election Canada OfficeReturned the ballot box and related materials to the returning officer or central poll supervisor as instructed at the end of voting

• 

  Purdys Chocolatier

  • Vancouver, British Columbia, Canada

  • Customer Service Representative - Fundraising and Group Sales

    • Sep 2020 - Dec 2020
    • Vancouver, British Columbia, Canada

    Managed inbound and outbound calls via phone and email Maintained strong company products and services to better assist customers with specific concerns and inquiriesContacted leads to promote fantastic sales programs; educated customers on the programs as well as navigations of the websiteEnsured accuracy of data by keeping track of all customers details via spreadsheets and company softwareResearched, reviewed and answered all customer inquires in a timely manner

• 

  NAPA AUTO PARTS

  • Burnaby, British Columbia, Canada

  • Office / Credit Assistant

    • Jun 2001 - Apr 2002
    • Burnaby, British Columbia, Canada

    Managed assigned A/R portfolio through direct involvement with customers and internal resources; advised customers of necessary actions and strategies for debt repaymentRecorded and updated information about the financial status of customers and collection effortsDealt with customer diligently, courteously and professionally while collecting paymentsCollected customer payments on a timely basis and met daily / weekly collection standardsEnsured all billings and invoices were sent out on time in monthly basis; reconciled accounts, prepared back deposit, researched and resolved all customer inquires in a timely manner

• 

  UAP Inc.

  • Vancouver, British Columbia, Canada

  • Office / Accounting Clerk

    • Dec 1995 - May 2001
    • Vancouver, British Columbia, Canada

    Prepared daily collection sales report, bank deposit, credit investigation for new customer account, vouchers for payment suppliers, maintained petty cashReconciled customer accounts and journal entries, processed payments such as cheques, cash, credit/debit cards and wire transfer into A/S 400 accounting software application; posted and reconciled deposits into the ledger, conducted collection calls on past due accounts, maintained records and control cost of inventory, conducted physical inventoryMailed statements, maintained filing systems communicated and submitted all month end reports and documents to Montreal head office accounting department and branch accountant

• 

  Auto Marine Electrics Ltd

  • Vancouver, British Columbia, Canada

  • Accounts Receivable / Payable Clerk

    • Nov 1988 - Nov 1995
    • Vancouver, British Columbia, Canada

    Accounts Receivable / Cash Application ClerkAnalyzed payments and facilitated proper cash applicationPosted and applied daily bank deposits by customerMonitored customer account details for non-payment, delayed payment and other irregularitiesMaintained accurate accounts receivable customer files, ensured adjustments to account are completed in a timely and accurate mannerAssisted in monthly AR closing and reports generationAccounts Payable ClerkReviewed, verified and processed invoices, purchase order and expenses in a timely mannerProcessed cheque runs, electronic funds transfer and wire paymentsReconciled supplier's statements and verified credit for refund transfer and / or payment to company Researched and responded to internal and external customer inquiriesReconciled vendor statement to AP sub ledger, updated vendor master file listings and filed invoices