Experience

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  ASM Global/Caesars Superdome

  • New Orleans, LA

  • I.T. Support Specialist

    • Apr 2014 - Present
    • New Orleans, LA

    - Setup/troubleshooting of current and legacy laptop and desktop PC's running Windows XP, 7, 10 and 11- Active Directory user management and Group Policy management- Webroot Antivirus agent control over whole network- Sentinel One Antivirus agent control over whole network- Adware/malware removal - Creative and Productivity software installation and configuration- Configuration of web browsers/java for optimal secure use of ADP Enterprise and Solomon Web apps using Citrix, and EZplanit- Local and network printer installations and management- QuestNet POS hardware event monitoring- Network device configurations, RJ-45 cable management and troubleshooting, core to user- Avaya IP phone setup and troubleshooting- Basic Hand-held radio programming- Inventory, data device sanitization, and other projects as needed

• 

  ARISE Schools

  • New Orleans, LA

  • I.T. Generalist

    • Dec 2013 - Apr 2014
    • New Orleans, LA

    Setup and troubleshooting of classroom laptop and desktop computers running Windows 7, adware removal, password retrieval or changes, software installation and configuration, inventory and other projects as needed.

• 

  South Puget Sound Community College

  • Olympia, WA

  • Graduate

    • Sep 2010 - Jun 2013
    • Olympia, WA

    Studied and completed requirements for an A.A.S. degree in Computer Network Administration, including a work co-op experience in the classroom/lab, configuring Cisco machines and optimizing the classroom computer/laptop systems (both Windows and Linux) for use in the lab environment.

• 

  The Olympian/USA Today

  • Olympia, WA

  • Packaging Mailer II

    • Mar 2002 - Jun 2010
    • Olympia, WA

    Assisted Production Managers with daily production duties including: distribution paperwork, ad inserter machine prep and operation, preventative maintenance, quality control, data entry and basic computer operations, using Windows XP and AS/400 systems.