Experience

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  Trevo, LLC

  • 29 Adeniyi Jones, Ikeja Lagos

  • Customer Support Lead

    • Feb 2019 - Present
    • 29 Adeniyi Jones, Ikeja Lagos

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  Trevo LLC

  • Exec Assistant, Customer Service Manager-Nigeria

    • Apr 2014 - Present

    Correspondence with over 40 staffers in 20 centers nationwide for smooth running of their support duties.Work with the Customer Support Manager to meet customers’ needs ranging from account opening, missing commissions, managing their back offices, home delivery management and so on.Receive phone calls from customers whose problems have been escalated to my desk.Payment verification for transactions carried out nationwide by staff members and DIY customers. Ensuring that payments are not used in duplicate and fishing out any discrepancies in payment details.Liaison to sub-center hosts in over eleven centers nationwide to see to the smooth running of their inventory and customer needs.Planning and embarking on country tours with the CEO and management team twice a year.Lead, Information and Technology Support of the company in Nigeria. Manage the official email for the support department-responding to enquiries, and solving issues for customers who use the mailing channel. Help the Operations Director to accomplish tasks related to data processing and communication needs

  • Exec Assistant, Operations Manager

    • Jul 2013 - Apr 2014

    Work with the Operations Manager in accomplishing various tasks ranging from: inventory, customer support, accounting and book keeping, logistics, shipping and facility maintenance.

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  Real Conscentric

  • Data Entry Administrator

    • Mar 2007 - Dec 2007

    Carry out data entry and computerization for schools in Lagos.Conversion of physical records to soft files for the school to easily manipulate data and generate reports easily for their students and for parents.

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  Finland International College

  • Shaha, Akowonjo, Lagos.

  • English Language Teacher

    • Sep 2003 - Aug 2006
    • Shaha, Akowonjo, Lagos.