Experience

• 

  Royal Castle Hotel Wau South Sudan

  • General Manager

• 

  Royal Castle Hotel Wau south Sudan

  • Wāw, South Sudan

  • General Manager

    • May 2021 - Present
    • Wāw, South Sudan

• 

  Imperial Royale hotel

  • General Manager

    • Jun 2019 - Present

• 

  Juba Landmark Hotel

  • Juba, South Sudan

  • General Manager

    • Feb 2018 - Mar 2019
    • Juba, South Sudan

• 

  Imperial Botanical Beach Hotel

  • General Manager

    • Sep 2016 - Dec 2018

  • General Manager

    • Nov 2014 - Dec 2018

    Imperial Botanical Beach Hotel.Imperial Botanical Beach Hotel is the finest convention centre located on the shores of lake Victoria in Entebbe. It is global landmark hotel that existed since the colonial times. It is 30 minutes Drive from Kampala and 8 Minutes drive to the Airport. The Hotel offers 222 luxurious accommodations streaming with natural light open to areas of enclosed glass, delivering spectacular breath- taking view of Lake Victoria. This Colonial Hotel is a adjacent to the famous Botanical Gardens and is a five-minute walk to the Wildlife Education Center (Zoo). Our hotel is one of the finest conventional centers in the world and widely known for hosting most of the International Workshops/Conferences in Uganda and regularly used by tourists. It has a reputation of hosting major events in Uganda including the most recognizable one, hosting two former US Presidents,H.E. Bill Clinton and H.E . George W.Bush and also hosting the CHOGM Youth Conference that took place in 2007 and to –date it remains a Conventional centre streaming with Residential Workshops and Conference.

• 

  Imperial Royale hotel

  • Kampala, Uganda

  • General Manager

    • Jan 2016 - Dec 2018
    • Kampala, Uganda

• 

  Jinja Nile Resort

  • Jinja ,Uganda

  • General Manager

    • Oct 2017 - Jan 2018
    • Jinja ,Uganda

• 

  Isamilo Resort and Spa

  • Mwanza,Tanzania

  • General Manager

    • Nov 2016 - Dec 2017
    • Mwanza,Tanzania

• 

  Hotel Africana

  • kampala,uganda

  • Deputy General Manager

    • Sep 2011 - Oct 2014
    • kampala,uganda

    Summary of Qualifications• Excellent working experience on management positions. • Thorough knowledge of all hotels operations. • Excellent oral, written and training communication skills • Excellent guest relations skills especially in creating "special touches" and resolving Guest concerns. • Strong analytical skills including trend analysis and the ability to develop new tactics to resolve problems. • Excellent eye for details can identify and carry out actions to improve the appearance of the property, and employees as well as establish special actions that exceed guest's expectations. • Positive, energetic, upbeat approach to employee relations and guest complaints. • Excellent computer skills especially word processing, hotel operating systems and spreadsheet creation. • Remarkable ability to ensure proper selection, training, motivation and counseling of all employees. • Great ability to ensure professional, positive employee attitude and attentiveness. • Exceptional ability to promote good employee communication through feedback, oral and written communication, and excellent training.

• 

  NGURDOTO MOUNTAIN LODGE, TANZANIA

  • tanzania

  • General Manager

    • Sep 2008 - Sep 2011
    • tanzania

    Responsibilities::::Financial • Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted • Responsible for preparation of property budget and forecasts. • Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit. • Explains and manages financial activities. Reconcile all financial accounts. • Monitors collection of in-house guest balances • Participates and monitors monthly inventory of supplies Sales • Works with Sales Manager to manage all sales activities of the property and meet revenue objectives. • Make sales calls as outlined by the Sales Management Teams and/or the Marketing Manager• Identifies and seeks out potential business in local market. • Coordinates and implements sales and marketing activities of the property. Guest Satisfaction • Promotes 100% guest satisfaction throughout property. • Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives. Employee Management • Recruits qualified applicants. Trains employees in accordance with company standards. • Adheres to government and local laws employment related laws and regulations. • Manages employee personnel forms, including hiring, performance evaluations, payroll • Conducts coaching/counseling sessions; performance evaluations; • Ensures that employee related issues are resolved in a manner consistent with company policies. • Mentors and develops Manager; provides learning opportunities by assigning new tasks in all Management team

• 

  Sopa Lodges(Tanzania)

  • Ngorongoro ,Tarangire Arusha ,Tanzania

  • General Manager

    • Sep 2005 - Aug 2008
    • Ngorongoro ,Tarangire Arusha ,Tanzania

    Objectives Achieved:• Plan and organize accommodation, catering and other hotel services. • Promote and market the business. • Serve with full authority as the General Manager for all activities within the hotel. • Ensure that each department head is aware of operational goals and is supplied with the necessary tools to accomplish them. • Manage budgets and financial plans. • Maintain statistical and financial records. • Achieve profit targets. • Recruit, train and monitor staff. • Plan work schedules. • Meet and greet customers. • Deal with customer complaints and comments. • Address problems and troubleshoot. • Ensure events and conferences run smoothly. • Supervise maintenance, supplies and furnishings. • Deal with contractors and suppliers. • Ensure security is effective. • Carry out inspections of property and services. • Ensure compliance with licensing laws, health and safety and other statutory regulations.