Experience

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  Dealer Teamwork LLC

  • Minnetonka, Minnesota, United States

  • Senior Account Manager

    • Mar 2024 - Present
    • Minnetonka, Minnesota, United States

    Superior Digital Marketing ResultsDealer Teamwork provides automotive clients with superior digital marketing results by combining the scale and efficiency of a leading SaaS technology company with the strategic insights, proven best practices, and highest levels of customer support found in a world-class marketing agency. Dealer Teamwork’s patented MPOP® platform combines automation and analytics capabilities to provide continuous data-driven optimization of digital advertising, merchandising, and rich content, across a full range of digital channels, delivering best-in-class digital marketing results to our automotive clients.Dealer Teamwork is recognized as a 2024 Google Premier Partner for the seventh consecutive year, standing among the top 3% of Google Partners in the United States. Dealer Teamwork is a certified digital provider for 15[+] OEM programs, many of the most successful automotive dealerships and groups, and an exclusive Affinity Partner of the American International Automobile Dealers Association (AIADA).

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  PureCars

  • United States
  • Advertising Services
  • 200 - 300 Employee

  • Regional Manager, CX at PureCars

    • Apr 2022 - Mar 2024

    Regional Manager of one of the Eastern CX Teams at PureCars. I worked with our experienced team of dedicated digital strategists serve some of the largest automotive dealership groups in North America. Responsibilities include direct management of 7+ Digital Strategists, attending launch meetings, assisting with client need escalations, on-going professional development and industry training for the rapidly changing digital marketing space.

  • Sr Digital Strategy Manager, Enterprise Accounts

    • Apr 2018 - Apr 2022

    This position is a continuation of my previous role as Senior Client Success Manager at PureCars. I continue to provide First-Class, white glove customer service at all times to automotive groups throughout the Eastern United States and Canada. Actively manage a book of 70+ automotive dealership accounts including regular store visits where applicable. Responsible for executing successful Search Engine Marketing, Display, Paid Social and Paid Video campaigns. Collaborate with Sales departments to present strategy opportunities and new products.

  • Senior Client Success Manager

    • Oct 2017 - Mar 2018

    Role was updated to Senior level upon PureCars acquisition of Showroom Logic. I continue to provide First-Class, white glove customer service at all times. Actively manage a book of 65+ automotive dealership accounts across the United States and Canada. Work directly with dealerships and through third party agencies. Responsible for executing successful Search Engine Marketing campaigns, in addition to Display and Video advertising. Collaborate with Sales departments to present strategy opportunities and new products.

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  Showroom Logic

  • Client Success Manager

    • Apr 2017 - Sep 2017

    Provide First-Class, white glove customer service at all times. Actively manage a book of 30+ automotive dealership accounts across the United States and Canada. Work directly with dealerships and through third party agencies. Responsible for executing successful Search Engine Marketing campaigns, in addition to Display and Video advertising. Collaborate with Sales departments to present strategy opportunities and new products.

  • Onboarding Manager

    • Mar 2015 - Apr 2017

    This position includes managing and facilitating initial client relationships and communicationas well as managing internal timelines and organization queues.Daily tasks include assigning new and change orders to Activation Coordinators and cases to Optimization Strategists. Constant collaboration is involved with Client Services leadership on training, client-facing content and process improvements as well as the Activations Team Lead to resolve technical challenges during set up. It is also required to present executive level leadership with weekly and monthly activation metrics.

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  Skydeck Chicago at Willis Tower

  • Travel Arrangements
  • 1 - 100 Employee

  • Sales & Events

    • Jun 2012 - May 2016

    My full time duties included public telephone reception, visitor information, group information and sales, event information and sales, ticketing administration, marketing partnerships, and billing. As reception for the administrative office, other tasks include assisting the office employees and executives with various projects as needed.

  • Senior Customer Service Representative

    • Jan 2011 - Jul 2012

    My responsibilities include greeting customers, crowd control, elevator operation, event assistance, and ticketing. I have gained a large amount of knowledge about the city and the tower, as it is important to be able to answer any question a visitor has. Clear communication skills both in person and over short-range radio are necessary to ensure efficiency. As a senior representative, my responsibilities include cashiering at a fast pace, commission based sales, and preplanned but unsupervised event management. I am fluent in Vista sales systems because of my cashiering experience.

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  Herman Miller

  • Chicago Showroom

  • Assistant to Showroom Experience Coordinator

    • Sep 2014 - Oct 2014
    • Chicago Showroom

    As a part of Herman Miller's Chicago Showroom Team I had a wide range of responsibilities that required attention to detail and knowledge of Herman Miller's extensive range of both classic and cutting-edge products.I was responsible for helping to provide superior hospitality and a superlative Herman Miller branded experience for clients and guests while exhibiting a positive, enthusiastic, and friendly demeanor. I assisted the Showroom Experience Coordinator in managing hospitality and hosting for events in the showroom. I provided support to a regional sales team in design and marketing services to optimize their sales process and project leads. I provided assistance to clients, visitors and field sales for technological support. Focus was required on detailed aspects of showroom operations on everything from the presentation of refreshments to the monitoring of monthly, weekly and daily schedules to prevent overlaps in space or resources.An unrelated personal move to Miami, Florida ended my position.

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  David Sutherland Inc.

  • Merchandise Mart, Suite 1400

  • Intern

    • May 2014 - Aug 2014
    • Merchandise Mart, Suite 1400

    As a part of David Sutherland Showroom's intern program, my duties include a wide variety of tasks to help provide a high end, organized and luxurious experience for clients. A detailed inventory of pieces and materials on the showroom floor along with an efficient system for the sample library's stock were the main duties performed on a daily basis. Working closely with the showroom experience team has allowed me to learn about the operations of a showroom and how to provide the best service to clients. A detailed knowledge of more than 20 manufacturer's line (furnishings, leather and textiles) has been an invaluable addition to my knowledge of the design world.

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  Career Education Corporation at Harrington College of Design

  • Student Occupancy - Facilities Support Team

    • Apr 2010 - Nov 2012

    As a member of the student worker facilities team I performed daily and seasonal tasks. Daily tasks include opening and closing of the college, delivery of packages, straightening and basic maintenance of offices, classrooms and common areas. Other tasks include repair of furniture and fixtures, replacement of lamps, and responsibility to report larger issues and inventory issues to supervisor and/or building management/cleaning service. Seasonal tasks include overall rejuvenation of student facilities, larger repair and cleaning projects, as well as collaboration on problem solving of long-term facility issues.

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  Lincoln Park Performing Arts Center

  • Freelance Designer

    • Jun 2009 - Nov 2011

    My primary role at LPPAC is to provide graphic design for events at the Center. Projects include print and web, including all major theatre playbills. Web & print advertising and marketing & event materials are also common. Secondary roles include video production, inventory management and office tasks when on-site.

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  The Pennsylvania Cyber Charter School

  • Media Production Specialist

    • Jun 2007 - Nov 2011

    My primary role at PA Cyber is to provide design assistance to various departments within the school. Projects include print and web, mainly serving admissions, enrollment, and student services & events. Secondary roles include video production, inventory management and office tasks when on-site.

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  National Network of Digital Schools (NNDS)

  • Graphic Design Contractor

    • Jun 2007 - Aug 2008

    During my time with NNDS I developed graphic characters for the Little Lincoln elementary curriculum. This involved collaborating with supervisors both on site and via web communication to ensure the educational solidarity of the designs.

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  The Gap

  • Sales Associate

    • Sep 2007 - Jan 2008

    During my employment at Gap, I assisted customers in selection of merchandise and use of fitting rooms. I also kept the floor appearance tidy by means of sweeping, folding and straightening clothing displays. This was a seasonal position.