Experience

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  SRVE (Techstars'22)

  • Santa Monica, California, United States

  • Sales Business Development

    • Jul 2023 - Present
    • Santa Monica, California, United States

    -Develop and implement sales strategies and tactics to acquire new business and increase customer satisfaction on the SRVE platform.-Implement and onboard chefs and to the SRVE Chef platform, and ensure chefs are set up for success.-Collaborate with the marketing and executive team to create new marketing and pitch materials-Identify and develop prospects with new business opportunities.-Provide and ensure quality user/customer support for chefs/clients-Partner with other leadership and other departments to ensure customer satisfaction and timely delivery of services.

• 

  ASCNDR

  • Producer

    • Jan 2020 - Present

    Create and shoot branded videos based for clients within the gaming space such as Alienware, Bethesda, etc.

• 

  PatientPop Inc.

  • Santa Monica, California

  • Customer Success Manager

    • Apr 2018 - Aug 2022
    • Santa Monica, California

    -Own post-launch relationship and become a trust advisor for 130+ clients to increase client retention and customer satisfaction-Closed $120,000.00+ in upsell ARR, achieved 215% of upsell quota in first quarter in Q2 2018, and achieved over 190% of upsell quota for Q1 2020.-Identify up-sell and discovering new revenue opportunities-CSAT score 4.7-Now working with 5-10% of enterprise and strategic accounts-Internal interaction with Sales, Engineering, and Product to provide feedback and quality assurance-Experienced with Salesforce / Gainsight / Google Analytics

• 

  Heal

  • Greater Los Angeles Area

  • Operations Coordinator

    • Jun 2017 - Apr 2018
    • Greater Los Angeles Area

    -Manage the Heal doctors and medical assistants, and be the pointperson for tech and patient support.-Onboard doctors and medical assistants so that they’re set up forsuccess in the field.-Educate doctors and medical assistants on Heal technologyplatforms, (Heal On-call App, the Heal dashboard, DrChrono andWhenIWork) so they have fully understand the process andoperate successfully.-Improve processes and effectively communicate the informationto upper management and executives by field shadowing.-Efficiently communicate with patients with empathy andprofessionalism to ensure the best patient care and success.

• 

  SRVE (Techstars'22)

  • Greater Los Angeles Area

  • Client Services Manager

    • Jun 2015 - Jan 2018
    • Greater Los Angeles Area

• 

  KeyPoint Government Solutions

  • Special Investigator

    • Apr 2011 - Sep 2015

• 

  Financial Industry Regulatory Authority (FINRA)

  • Rockville, MD

  • Customer Service Representative (Gateway Agent)

    • Feb 2009 - Jan 2011
    • Rockville, MD