Experience

• 

  T-Mobile

  • Towson, Maryland

  • Retail associate manager

    • Mar 2015 - Present
    • Towson, Maryland

• 

  Staples

  • United States
  • Retail Office Equipment
  • 700 & Above Employee

  • Assistant Manager

    • Oct 2009 - Mar 2015

    Supervise, recruit, train, develop, coach and communicate with all associates and managers as well as assess performanceEffectively coordinate & manage all store operational activitiesOversee timely processing of all personnel actionsEnsure a positive customer experienceAchieve store level earnings and goalsEnsure company presentations standards are metSupervise store security and safetyMaintain adherence to all company policies and proceduresPerform other related duties as assigned

  • EasyTech Expert

    • 2009 - 2011

    Over saw the tech services department in addition to helping customers with buying choices and technology services

• 

  Comcast Cable

  • cae

    • May 2011 - Dec 2011

    Primary responsibility included but limited to retaining customers who request to disconnect or downgrade services, obtain new service, or troubleshoot issues with current service

• 

  H&M

  • Towson, Maryland

  • Department lead

    • Oct 2007 - Jul 2009
    • Towson, Maryland

    Provided excellent direct and indirect customer service according to H&M standards and met the 5 basic demands on the selling floor, in the fitting room and at the cash pointAnswered phones courteously and promptlyActively worked with garments, including processing, stocking, replenishing, folding, hanging, display and merchandising per H&M guidelines to maximize selling opportunitiesRang on the register, reported and handled all required transactions, issued receipts and packed Unloaded delivery truck, received, opened and unpacked merchandise and labeled merchandise with security tagsExecuted reductions, price changes, transfers and cash register routinesUtilized established H&M policies and procedures to assist in loss prevention and safety for the store and partners with store management as needed