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Joshua Ford profile image

Joshua Ford

Substitute Teacher K-12 at Caldwell School District
Intro Book
IT professional with technical support and software implementation experience.
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Location
Logan, Utah, United States, US
Languages
  • English Professional working proficiency
  • German Limited working proficiency
  • Latin Limited working proficiency
Skills
  • Information Technology
  • Information Security
  • Linux
  • Computer Hardware
  • Coding Languages
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Bio

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Joshua Ford is a seasoned IT professional with experience in technical support, software implementation, and web development. He has worked in various roles, including Computer Support Specialist, Software Implementation Specialist, and Substitute Teacher K-12. He holds a High School Diploma from Clearfield High School and has working proficiency in English, limited proficiency in German and Latin.

Experience

  • Caldwell School District
    • Caldwell, ID
    • Substitute Teacher K-12
      • Sep 2018 - Jun 2019
      • Caldwell, ID

      Developed proven classroom management skills, integrated with teaching strategies , mentoring,bullying prevention and school safety.

  • FormFox, Inc.
    • Salt Lake City, Utah
    • Software Implementation Specialist
      • Dec 2016 - Jul 2018
      • Salt Lake City, Utah

      Answered incoming calls (avg. 40/day) with E mails (avg. 30+/day) for matters related toproviding technical support, cus tomer service, or for training with both current/legacy SaaSservices.Coordinated new customers on implementing with our software services.Completed projects alongside with other tasks as assigned which required attention to detailwhile meeting deadlines.

  • RPM XPRESS
    • Layton, UT
    • Computer Support Specialist
      • Sep 2011 - Jul 2018
      • Layton, UT

      Provided technical support and successfully resolved all software/hardware issues swiftly.Trained employees on using office equipment as well as basic computer applications.

  • Convergys
    • Ogden, Utah
    • Customer Care & Problems Resolution II
      • Feb 2016 - Jun 2016
      • Ogden, Utah

      Answered incoming calls (avg. 70 80/day of an upwards to 100+/day on occasion) resolvingissues with both customers and the sales/billing depar tment.Maintained customer retention between 80 90 percent average success rate with restructuredcustomer rapport.Conducted back support when Sales, Technical Support and other departments receivedunprecedented influx of call volumes.

  • Boostability
    • Lehi, Utah
    • SEO Initialization Team Member
      • Mar 2013 - May 2014
      • Lehi, Utah

      Collaborated with the web design team to publish SEO integrated web sites onto the Internetwith FTP software after completing rugged Q/A checks for bugs, bro ken links or other issues.Conducted and maintained monitoring of our web sites, consisting of over 7,000 while multitasking between varying tasks and projects in a highly competitive environment.Troubleshooted/resolved bugs in coding as well as issues resulting from new plugin updatesand new plugins entirely from CSS, XML, PHP, MySQL & .htaccess via cPanel.

Education

  • 2007 - 2010
    Clearfield High School
    High School Diploma

Suggested Services

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Industry Focus. “Computer Software”

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