Experience

• 

  vHub

  • Director of Business Integrations

    • Jan 2023 - Present

    My primary responsibility is to bridge the gap between the technical and sales teams. I ensure that our customers' needs are met with precision and efficiency by understanding their requirements, offering tailored product recommendations, delivering technical presentations, and ensuring successful product implementation.Key Responsibilities:- Technical Consultation: Providing technical support and expertise to our sales team and customers. Analyzing customer requirements and translating them into effective technical solutions. Conducting product demonstrations, presentations, and training sessions as well as developing customer training documents.- Sales Support: Assisting in the development of sales proposals and presentations. Collaborating with the sales team to identify new business opportunities. Participating in sales meetings and negotiations to provide technical insights.-Product Knowledge: Maintaining an in-depth understanding of our products, services, and industry trends. Subject Matter Expert for vHub, FinPark and Interchange/vInspection. Providing feedback to the product development team based on customer needs/requests.Customer Relationship Management: Building and maintaining strong relationships with our customers. Acting as a point of contact for the team inquiries and providing timely solutions. Ensuring customer satisfaction through successful product implementation.- Project Management: Coordinating with internal teams to ensure timely delivery of products and services. Managing technical aspects of the sales process, including system integration. Overseeing the resolution of any technical issues that arise during the sales cycle.- Customer Onboarding: Set strategy and responsible for all customer onboarding across vHub and FinPark.

• 

  TTN Fleet Solutions

  • Director of Business Integrations

    • Jan 2017 - Mar 2022

    Responsible for developing, planning and executing strategic onboarding for all clients that drive optimum value and is rooted in a deep understanding of client’s businesses goals. As well as consulting on best practices in breakdown management leveraging propriety software tools, features and functionality specific for each client. Additional Responsibilities:•Managing relationships with internal and external partners during the implementation process to ensure issues requiring escalation or increased management attention are promptly addressed. •Developing and presenting business or solution proposals to internal and/or external clients.•Managing staff, either directly or through cross functional managers/leads, to implement clients in the most efficient, time driven manner. Overall responsibility for the total quality of the technical deliverables with their delivery teams.•Assist with the identification and definition of new improvement initiatives that aid in client satisfaction improvement.

• 

  Bana Box

  • Dallas/Fort Worth Area

  • Account Executive

    • Jun 2011 - Jan 2017
    • Dallas/Fort Worth Area

    5+ year career focused on service and sales. Fortune 500 customers trust us for innovative packing solutions to improve service, reduce inventory, and improve margins while maintaining the highest standards of quality compliance. Received two promotions based on performance and leadership.• Built unique and invaluable trust with customers. • Known for conducting business in a transparent, upfront, and honest manner.• Complete responsibility for servicing and managing client base.• Known for setting the standard for service in the industry including multiple daily deliveries, emergency rush shipments, overnight assistance and on-site customer service representation.• Developed customized plans based on customer needs; recorded daily activity into Salesforce CRM.• Daily travel doing scouting, cold calls and customer follow up; recognized for meeting customer needs.

• 

  Texas A&M University

  • Bryan/College Station, Texas Area

  • Texas A&M Rec Medic

    • Sep 2007 - Aug 2010
    • Bryan/College Station, Texas Area

    • Prepared for emergencies and attended to health needs of all athletes and visitors. • Assessed the situation, provided immediate care, stabilized patients and partnered with fire/ambulance/police to provide quality care.• Recognized for performing in high stress emergency situations.