Experience

• 

  Ritchies Stores

  • Sydney, New South Wales, Australia

  • Liquor Assistant

    • Sep 2021 - Present
    • Sydney, New South Wales, Australia

    • Provided excellent customer service to all customers, including greeting them, answering questions, and making product recommendations based on their preferences and needs.• Processed sales transactions accurately and efficiently, including cash handling and credit card processing, and ensured compliance with legal and regulatory requirements.• Assisted the liquor store manager with ordering, stocking, and pricing of merchandise to ensure adequate inventory levels and profitability.• Conducted regular inventory counts and audits to identify discrepancies, losses, or opportunities for cost savings.• Collaborated with suppliers, distributors, and other partners to ensure timely and accurate delivery of orders and resolve any issues or discrepancies.• Maintained a comprehensive knowledge of the liquor industry, including trends, brands, pricing, and regulations, and shared this knowledge with customers and staff.• Contributed to sales and revenue growth by promoting sales promotions, specials, and events, and recommending cross-selling and upselling opportunities.

• 

  EY

  • Sydney, New South Wales, Australia

  • Assurance Intern

    • Jan 2024 - Feb 2024
    • Sydney, New South Wales, Australia

• 

  Valiant Finance

  • Sydney, New South Wales, Australia

  • Working Capital Specialist

    • Mar 2021 - Sep 2021
    • Sydney, New South Wales, Australia

    • Worked with small and medium-sized enterprises (SMEs) to understand their working capital needs and recommended suitable financing solutions.• Conducted financial analysis and reviewed SME clients' financial statements, credit history, and cash flow to assess their eligibility for financing options.• Maintained a comprehensive knowledge of financing options available to SMEs, such as lines of credit, factoring, merchant cash advances, and invoice financing.• Assisted SME clients in preparing loan applications and proposals, including financial projections, business plans, and collateral assessments.• Negotiated financing terms and conditions with lenders or investors on behalf of SME clients, including interest rates, repayment schedules, and covenants.• Maintained strong relationships with lenders, investors, and other industry professionals to stay up-to-date on the latest financing trends and opportunities.• Educated SME clients on the benefits and risks of different financing options and provided guidance on improving their creditworthiness and financial performance.• Prepared reports and presentations to summarise SME clients' financial status, financing needs, and recommendations for financing solutions.• Monitored and evaluated SME clients' ongoing financial performance and provided advice on optimising their working capital management.• Contributed to a positive and supportive team environment by sharing ideas, feedback, best practices, and assisting colleagues when needed.

• 

  Qantas

  • Sydney, New South Wales, Australia

  • Loading Supervisor

    • Aug 2018 - Mar 2021
    • Sydney, New South Wales, Australia

    • Supervised and trained a team of baggage handlers and loading personnel to ensure efficient and safe handling of luggage, cargo, and other items on aircraft.• Coordinated with flight crews, ground staff, and other departments to ensure timely and accurate loading and unloading of aircraft and compliance with safety and security procedures.• Operated ground support equipment, such as tugs, forklifts, and conveyor belts, to transport luggage and cargo to and from aircraft and baggage claim areas.• Inspected and maintained equipment and facilities to ensure they were in good working condition and reported any issues or defects to maintenance personnel.• Conducted safety briefings and drills for staff and ensured they were familiar with emergency procedures and equipment.• Conducted baggage searches and screening procedures in compliance with aviation security regulations and protocols.• Maintained accurate baggage and cargo handling records, including weight and balance data, loading plans, and manifests.• Coordinated with airline operations centre and ground handling service providers to resolve issues or delays in aircraft loading and turnaround.• Liaised with customers and assisted with luggage handling and other customer service requests as needed.• Contributed to a positive and supportive team environment by sharing ideas, feedback, best practices and assisting colleagues when needed.

• 

  Crunch Fitness Australia

  • Sydney, New South Wales, Australia

  • Membership Consultant

    • 2017 - 2018
    • Sydney, New South Wales, Australia

    • Conducted consultations with prospective members to identify their fitness goals, needs, and preferences, and recommended suitable membership options and programs.• Built and maintained strong relationships with members by providing excellent customer service, addressing their concerns, and following up on their progress.• Utilized sales techniques and persuasive communication skills to convert prospects into members and achieve monthly sales targets.• Managed member accounts, including processing payments, updating personal information, and resolving billing and membership issues.• Conducted regular follow-up calls and emails to ensure member satisfaction, retention, and engagement.• Conducted tours of the gym facility to highlight amenities, equipment, and services and answer questions about fitness programs and classes.• Maintained a comprehensive knowledge of gym policies, procedures, and promotions and communicated them effectively to members and staff.• Participated in gym events, promotions, and outreach activities to generate leads and increase brand awareness.• Collaborated with other departments, such as personal training and group fitness, to provide integrated solutions for member needs and enhance their experience.• Contributed to a positive and supportive team environment by sharing ideas, feedback, and best practices and assisting colleagues when needed.

• 

  Vans Australia / New Zealand

  • Miranda, New South Wales, Australia

  • Sales Assistant

    • 2014 - 2018
    • Miranda, New South Wales, Australia

    • Assisted customers with product selection, fitting, and purchase transactions• Maintained a clean and organised store environment, including restocking merchandise and arranging displays• Provided exceptional customer service by addressing inquiries, concerns, and complaints in a timely and professional manner• Trained new sales assistants on company policies, procedures, and sales techniques• Conducted on-the-job training and coaching to ensure new staff members were proficient in their roles• Assisted with scheduling and coordinating training sessions, including preparing training materials and evaluating trainee performance• Collaborated with management to identify and address performance gaps and opportunities for improvement• Assisted with inventory management, including monitoring stock levels and reporting discrepancies• Assisted with visual merchandising and product placement to maximise sales opportunities• Contributed to team efforts by supporting other sales and customer service initiatives as needed.