Experience

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  MagAerospace

  • Information Technology Specialist

    • Jan 2022 - Present
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  DSA

  • Information Management Officer

    • Aug 2019 - Jan 2022
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  Millennium Corporation

  • Information Management Officer

    • Sep 2018 - Aug 2019
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  UICGS / Bowhead Family of Companies

  • Information Management Officier

    • Jul 2016 - Sep 2018

    Program Executive Office Command Control Communications-Tactical (PEO C3T) Information Management Officer (IMO) and Telecommunications Control Officer (TCO) formulating policy, collaborating with outside agencies on complex technical issues, modernizing infrastructure, allocating resources and im...

• 

  Link Solutions, Inc.

  • Computer Operator IV

    • Feb 2016 - Jun 2016

    •Provide desktop, laptop, and network support for CECOM(over 1000+ users)•Installed and trouble-shot printers, laptops, network connections, Mobile Devices (Apple OS, Blackberry, Android, and Windows) and other office equipments. •Establish, edit, configure user accounts and/or new organizations ...

• 

  Bowhead Support

  • Computer Operator IV

    • Sep 2014 - Jan 2016

    •Provide desktop, laptop, and network support for CECOM(over 1000+ users)•Installed and trouble-shot printers, laptops, network connections, Mobile Devices (Apple OS, Blackberry, Android, and Windows) and other office equipments. •Establish, edit, configure user accounts and/or new organizations ...

• 

  CACI International Inc

  • Aberdeen Proving Ground, Maryland

  • Proprietary Systems Specialist 1/ Senior Field Support Technician

    • Oct 2013 - Sep 2014
    • Aberdeen Proving Ground, Maryland

    Support U.S. Army Windows 7 environment for the Network Enterprise Center at Aberdeen Proving Ground. Troubleshooting various areas including: DOD Proprietary software, Installation of network printers following Army STIG requirements, Cisco Anyconnect VPN client, Support 10,000+ users through re...

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  AttivaSoft

  • Helpdesk Agent

    • Jul 2012 - Oct 2013

    •Promoted to junior management, responsibilities included assisting co-workers with troubleshooting procedures, assigning and following up on tasks, and producing reports driven to increase productivity•Completes requests for password resets in Active Directory, Oracle E-Business and in-house app...

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  Giant Food

  • Cashier

    • Oct 2005 - Oct 2013

    •Support general store sales tasks. •Perform cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies; assist customers on self-check registers •Pull and put up weekly sale signs throughout the store.. •Other duties as assigned.

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  GKIC - Glazer-Kennedy Insider's Circle

  • Helpdesk Representative - Team Lead

    • Sep 2008 - Jul 2011

    •Handled a high influx of inbound calls within a dynamic call center environment.•Managed multiple priorities and maintained effective results in a quota driven workplace.•Accepted assignments with an open, cooperative, positive and team-oriented attitude.•Assign user name and password for our me...

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  U.S. Department of Education

  • Office Automation Clerk

    • Jun 2006 - Feb 2008

    •Assist the Office of Safe and Drug Free Schools with various office tasks. •Xeroxing, shredding documents, prepare manuals for mailing, data entry, filing, •Separate grant applications and various other duties when assigned.