Experience

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  Digital Realty

  • Hillsboro, Oregon, United States

  • Data Center Engineer

    • May 2022 - Present
    • Hillsboro, Oregon, United States

    Physically and virtually monitor the Data Center to maintain a baseline.Have a thorough understanding of how to use our BMS to monitor and analyze data points.Generate reports with data gathered from BMS to assist with preventative maintenance. Teach other Engineers on how to make good use of the BMS and its toolset.Provide edits and feedback to Method of Procedures created by other Engineers.

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  Harlin ITS LLC

  • Oregon, United States

  • Information Technology Supervisor

    • Oct 2021 - Mar 2022
    • Oregon, United States

    Configure Network Equipment; Create, Design and Spearhead Projects; Teach Technicians Skills; Create and Maintain Documentation of Knowledge Bases; Suggest and Implement Strong Security Implementations; Strong Problem Solving Skills.

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  Pacific Office Automation

  • United States
  • Business Supplies & Equipment
  • 700 & Above Employee

  • Lead MITS Field Technician

    • Jul 2021 - Oct 2021

    As a Lead MITS Field Technician, on top of previous duties, I also act as a liaison between the several different departments we work with. Projects, Unified Communications (UC) and the many others in-between at several levels within the company. Communication and careful planning are still the key to making sure things are done promptly. I have been entrusted to train new technicians on my team as well as help with processes and procedures of many other departments. When working with other departments, many calls escalate to me either physically or virtually. These include but are not limited to: problems with firewall and switch configuration; server deployment and troubleshooting; field calls that are causing other technicians troubles, ranging from hardware, software, camera systems and phone systems. I perform site surveys and work with the UC and projects to make sure we order the customer the right product for their environment. Working at several different locations and new environments daily has given me the ability to troubleshoot a wide range of problems on the fly.

  • Network Field Technician

    • Sep 2019 - Jul 2021

    Traveling to several different companies to respond to trouble calls and projects for multiple departments is a large part of what I do as a Network Field Tech. Because of this, communication and careful planning is key to making sure things are done promptly. A large part of this comes down to setting up projects sometimes weeks in advance and keeping a detailed time of appointments and meetings for each day. My organization allows me to make my appointments for each customer on time and keep customer satisfaction exceptionally high.

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  Roaming IT Services

  • IT Specialist

    • Mar 2008 - Sep 2019

    I began to offer my IT skills and services outside about the year 2008. I have enjoyed, and I continue to enjoy, assisting others with their technological problems. Whether it be a quick fix or a deep dive into finding the solution, It is fulfilling to know that the time I spend helping someone can improve their experience with technology.Some of the services I offer include - - Troubleshooting and repairing computers, monitors, networks, and other miscellaneous electronics.- Repairing and restoring game consoles- Wireless access point setup - Security hardening- Create and maintain DMZ’s, File Servers, and Print Servers for at home and small businesses.

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  Eagle Eye Produce

  • Idaho Falls

  • IT Specialist

    • Aug 2018 - May 2019
    • Idaho Falls

    Although I was originally hired to work as the IT Systems Analyst, I worked in several other roles for the technology side of this company.I spearheaded the development of a new ticketing system used for documenting assets and documenting problems with devices and networks.I was an administrator over several systems including but not limited to: Azure Active Directory, Active Directory, the File Server, Office 365, Citrix, Laserfiche, ShoreTel and Spam Filter.I also worked as a Network analyst; I utilized the Command Line Interface to troubleshoot network problems and created maps of the network using Nmap.I encouraged and then assisted in implementing spam policies that would help protect employees using the email system. I also worked to encourage those above me to instill proper least privilege practices.I documented the assets of hundreds of IT devices.I created a knowledge bases for employee daily tasks.I provided desktop support in a timely manner to those in need. I assisted with tasks such as setting up users, troubleshooting network problems, fixing desktop computers and assisting the Systems Administrator in any task he needed help with.

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  CRI Advantage, Inc.

  • Idaho Falls, Idaho

  • Field Service Technician

    • Jan 2018 - Aug 2018
    • Idaho Falls, Idaho

    While employed at Idaho National Lab, I worked under CRI Advantage. From this position I gained more knowledge with troubleshooting hardware and software, and received more experience in many other technological areas. I communicated technical information to non-technical staff in a way that was easy to understand in an enterprise environment. My expertise was relied on for the set up of Audio and Video for conferences, and I worked to ensure a well-established connection with both parties. I made sure to be thorough in documenting customer problems through Service Now.I assisted in mentoring new hires by guiding them and teaching them the skills they would require. I imaged machines for new hires and walked them through the basics of how the computers worked in our environment.I made sure software on machines was current by updating to the most recent versions of Windows 7 and Windows 10. I also used Active Directory modify account permissions and passwords. Other skills I strengthened through my work here include: assisting users map drivers and add network printers, set up Vantage LED software, Patch network connections and help troubleshoot problems with the Network Operations Center, configure and troubleshoot VPN remote access for end users, and configure and troubleshoot Wi-Fi.While I working here I strove to find the most effective solution to any problem that presented itself. By doing so, I was able to discover solutions to problems that coworkers could not find. One example of this was disconnecting a Surface Laptop from its dock without having it powered on, which has proven useful for troubleshooting problems with these devices.

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  Basic American Foods

  • Rexburg, Idaho

  • Laboratory Technician

    • Aug 2016 - Jan 2018
    • Rexburg, Idaho

    Quality was my priority when working at this company. No matter my position, I focused on testing the quality of products. I calibrated machinery to maintain consistency of quality.Communication with coworkers was an important and necessary skill when working near large and loud machinery and any problems I saw I communicated to team leads and team members.Testing and handling food required me to keep a clean and orderly workspace. I also documented and input data about products that the company tested and produced. With the positions I held here, I gained experience with prioritizing tasks while multitasking, working as part of a team, as well as gathering, maintaining and inputting clear and accurate data.

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  Craze Fun Zone

  • Rexburg, Idaho

  • Manager

    • Oct 2015 - Aug 2016
    • Rexburg, Idaho

    As a manager I lead a small team of workers and demonstrated how to maintain workflow to provide the best experience for customers. I assisted with teaching employees the skills required for running an entertainment business such as preparing food, providing positive customer service, handling arcade machines, and preparing the business for opening and closing hours. Although I was hired to work as a manager, my technological expertise meant I was relied on for many other assignments around the arcade. I repaired computers that were required for the business to run and hardened the security to protect sensitive information. I also monitored the network. A new skill I learned while here was how to repair laser tag vests. When a vest malfunctioned I opened it up and manually configured and rewired it to get it working again. This was a skill I enjoyed learning because it exercised my tinkering brain while providing a service to others.

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  Goodwill Industries of the Columbia Willamette

  • Scappoose, Oregon

  • Product Pricing

    • Apr 2013 - Sep 2014
    • Scappoose, Oregon

    I learned valuable customer service skills as I worked on the floor assisting customers. I learned about the importance of teamwork and communication with those you work with. While working at Goodwill, I maintained a clean workspace and helped keep the storefront clean by organizing product and cleaning the floors as needed and nightly. I priced primarily electronic devices but soon learned several other departments pricing methods to help other departments.

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  Straightforward Computers

  • Scappoose, Oregon

  • Computer Repair Technician

    • Feb 2013 - Sep 2014
    • Scappoose, Oregon

    I worked directly under Matthew Douglas, the owner of Straightforward Computers. I provided excellent customer service while documenting and troubleshooting client's computer problems. I installed and taught end users about anti-malware software.I Navigated the command line to troubleshoot hardware and software problems.Along with in-home computer repair I also provided services such as virus removal, hardware installation, operating system repairs and computer tune-ups.