Experience

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  Johns Hopkins Hospital

  • Health It Director - Surgical, Procedural, Ancillary & Access Revenue Cyc...
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  Johns Hopkins Medicine

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Health IT Director - Surgical, Procedural, Ancillary & Access Revenue Cycle Epic Applications

    • Jun 2024 - Present

    Champion vision and strategic direction for teams managing the software applications driving our Patient Access, Patient Financial Experience, Surgical, Procedural, and Ancillary processes.

  • Health IT Operating Unit Director - Cadence

    • Jul 2023 - Jun 2024

    • Spearhead a 20-person team managing critical applications such as Cadence, Cheers/CRM, Grand Central, Prelude, Referrals, and Welcome.• Foster close collaboration with Revenue Cycle Management and Patient Access Services leadership, aligning application development priorities with overarching operational goals.• Provide leadership and support to the entire suite of Revenue Cycle application teams as interim Director since December 2023.

  • Health IT Architect - Procedural Areas

    • Sep 2021 - Jul 2023

    • Implemented electronic informed consents for Anesthesia, Blood and Blood Products, and Surgeries/Procedures across the Johns Hopkins Medicine enterprise.• Engineered program for intake, scheduling, and monitoring of structural heart disease patients. Build adopted as Foundation recommendation and Gold Star and Honor Roll requirement by Epic.• Devised nursing referral triage process for Endoscopy Direct Access program and overhauled Colonoscopy Order for streamlined and accurate patient scheduling.

  • Team Lead - Telemedicine Virtual Team

    • Apr 2020 - Sep 2021

    • Oversaw implementation of Cisco Webex Telehealth Connector as primary telemedicine platform for Johns Hopkins Medicine-with over 60,000 appointments taking place each month.• Mobilized virtual team of 10 analysts spanning multiple applications to devise and execute improvements to video visits such as streamlined billing via SmartForm, and the ability to send patients and proxies video visit links via text or MyChart message.• Facilitated multi-disciplinary council composed of provider, operational, and Health IT leadership to drive the expansion and enhancement of telemedicine opportunities across the enterprise.• Worked directly with Cisco vendor to drive enhancement and development of Telehealth Connector platform.

  • Epic Systems Development Manager - Cupid & Radiant

    • May 2019 - Sep 2021

    • Directed activity for team of 12 analysts overseeing Epic Cardiology and Radiology applications across six hospitals, one ambulatory surgical center, and over 40 outpatient locations.• Expanded Radiology procedures available for MyChart Ticket Scheduling by 220%. Online scheduling now accounts for over 20% of appointments at outpatient imaging locations.• Managed implementation of Epic Cardiology and Radiology applications for Johns Hopkins All Children’s Hospital and 11 ambulatory locations.• Oversaw design and roll out of AgileMD as enterprise-wide Clinical Decision Support Mechanism in Epic Hyperspace and EpicCare Link in preparation for CMS PAMA mandate.• Spearheaded Enterprise Imaging workflow in concert with Medical Imaging Information Technology (MIIT) team. Functionality is live across 12 specialties and actively expanding.• Engineered order transmittal logic to pass desired location from imaging orders to referrals, resulting in 600% increase in referrals including a Hopkins scheduling phone number.• Streamlined ordering in EpicCare Link for external providers through 80% reduction in mandatory fields in imaging orders.• Presided over Health IT COVID command center on rotating basis. Participated in development and rapid delivery of tools such as: patient text messaging, procedure leveling, and the patient arrival COVID screening form created with the Technology Innovation Center (TIC).

  • Epic Applications Supervisor - Ambulatory

    • Oct 2016 - May 2019

    • Coordinated support activities for diverse audience of more than 8,000 internal clinical end users, 3,000 EpicCare Link users, and 500,000 MyChart patients (at the time).• Reduced average resolution time of help desk tickets by 67% through implementation of, and adherence to, defined service standards.• Led 22 employees, managing operation and maintenance of Care Everywhere, EpicCare Ambulatory, EpicCare Link, Healthy Planet, Kaleidoscope, MyChart, and Phoenix applications.• Oversaw recruiting, onboarding, and professional development activities for team. Responsible for performance management of 8 direct reports.• Facilitated Ambulatory Clinical Design meeting, partnering with Business Owners to assess needs and drive integrated solutions.• Streamlined the enhancement request process by engineering status-based workflow. Delivered 77% increase in completed requests while cultivating efficiency, transparency, and accountability.• Orchestrator of monitoring and reporting tool needs pertaining to Promoting Interoperability (PI) Programs for eligible clinicians.

  • Application Coordinator IV - Access

    • Dec 2013 - Oct 2016

    • Directed all Access team functions for the Johns Hopkins Hospital Epic inpatient go-live cutover.• Devised custom dashboards, components, workqueues, and reports in Epic and legacy systems to execute first fully electronic cutover for a Johns Hopkins Enterprise hospital.• Custom cutover tools contributed to an early go-live for Johns Hopkins Hospital and reduced registration errors, costs, and patient safety risks.• Led implementation of MyChart Direct Scheduling with over 123,000 appointments made by patients via this method since inception in 2014.• Rolled out Fast Pass feature with over 5,000 offers accepted by patients since go-live in 2016, resulting in an average reduction in wait time of 29 days for Wait List patients.• Created Real-Time Demand Capacity (RTDC) Management Dashboards for academic hospitals which became basis for foundation Epic build.• Developed automated occupancy snapshot reports for daily distribution to executive leadership.• Facility Structure architect of academic entities: Johns Hopkins Hospital (1,000+ beds), Johns Hopkins Bayview (500+ beds), the Kennedy Krieger Institute (50+ beds), Johns Hopkins Home Health Care group, and numerous satellite locations. • Facilitated executive Business Owner call for Access Team-creating weekly agendas and minutes and coordinating topics and invitees to drive key decisions in preparation for inpatient go-live at the Johns Hopkins Hospital.• Directed procedure and Visit Type build for Radiology harmonization effort, thus simplifying provider order entry and driving scheduling efficiencies.• Performed all Radiology Access maintenance and enhancement requests prior to Radiant implementation in 2015-executing analysis and build of advanced scheduling Pools and Visit Type Questionnaires to increase efficiency and reduce scheduling errors.

  • Patient Access Manager

    • Oct 2011 - Dec 2013

    • Managed team of 12 Patient Access Specialists who scheduled and obtained prior insurance authorization for all patients across two multi-modality freestanding radiology sites.• Team serviced approximately 6,000 inbound and 2,000 outbound calls monthly while targeting a 30 second average speed of answer and 3 percent abandon rate. Team maintained a 1% error rate.• Designed authorization obtainment process responsible for over 300 authorizations a month (nearly $600,000 in monthly revenue retention). Over 2 years, decreased obtainment time by 60% (from 5 business days to 2).• Successfully implemented Epic 2012 Cadence and Prelude applications in April 2013.• Collaborated with Epic Application Coordinator to design nearly 1,500 Visit Types prior to go-live.• Team accomplished conversion of more than 3,000 appointments from Epic 99 into Epic 2012.• Served as primary Epic support and radiology specific trainer for call center and site-based staff (Approximately 120 Johns Hopkins Imaging and Johns Hopkins Hospital Radiology employees). • Managed Epic scheduling templates for 30 resources across Johns Hopkins Imaging sites.• Fully executed Johns Hopkins Imaging call center opening in December 2011 on 4 week deadline. Developed policies and procedures, programmed phone tree, ordered and installed equipment, hired and trained staff, and created SharePoint knowledge base as part of preparation. • Led team through manual conversion of 5,300 appointments from American Radiology Services McKesson system to Johns Hopkins Epic 99 system prior to call center opening.

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  Educate Online

  • Baltimore, Maryland

  • Call Center Manager

    • Oct 2010 - Nov 2011
    • Baltimore, Maryland

    •Implemented in-house sales, enrollment, and technical support call center as company ceased outsourcing operations in October 2010. •Managed 75 employees (50% on-site/50% remote Agents) receiving upwards of 1,000 inbound calls a day with outbound dialing of up to 3,000 outbound calls a day. Impr...