Experience

• 

  Fusion Technologies Inc.

  • Technical Specialist

    • Jul 2021 - Present

• 

  Target Automation

  • Calgary, Alberta, Canada

  • Installation Technician

    • Aug 2020 - Jul 2021
    • Calgary, Alberta, Canada

    Drove independently from customer to customer, working in Edmonton, Red Deer, and Calgary at different times. Installed ADT by Telus alarm and camera systems.- Managed own inventory, keeping it organized in personal vehicle, independently creating and retrieving new orders from the supplier.- Efficiently installed full alarm.com systems in 1-3 hours; sometimes even installing 5 full systems in a single day- Flexibly worked around the install schedules, beginning jobs anywhere from 8 AM to 11 PM to accommodate customer and sales needs, working long days if needed.- Taught customers in use of system clearly and simply.

• 

  Vivint

  • United States
  • Computers and Electronics Manufacturing
  • 700 & Above Employee

  • Field Service Technician

    • Jun 2020 - Aug 2020

    Field Service Technician for Vivint Smart Home in Calgary AB- Responsible for installing and servicing alarm, camera, and home automation systems safely and quickly.- Managed inventory; receiving and counting shipments, submitting return of faulty equipment to manufacturer, tracking each piece of inventory deployed on install or service ticket, submitted to headquarters for any corrections- Cared for company vehicle, driving safely and defensively between job sites to present the company well in public.- Provided suggestions for upgrades to the system to customers both new and existing, generating revenue for the company.- Delivered excellent customer service and rapport, leading to several system sales from referrals, generating customers for the company.

  • Assistant Manager, Installation Technician

    • Oct 2016 - Jun 2020

    -Personally handled the installation of complete Smarthome systems independently-Applied knowledge of running wires, and dealt with a variety of different equipment -Stayed collected while looking for solutions when equipment did not work immediately-Applied excellent customer relations skills on a daily basis, instilling confidence in the customer of the work done, including up-selling $13 000 of equipment in a single quarter-Worked with manager overseeing the office, taking over when the manager was away-Provided help and guidance to other techs in the office, also training up new recruits-Received award for #1 Canadian Tech, whilst even being a first-year

  • Sales Representative

    • Apr 2016 - Oct 2016

    -Independently went door to door, regularly speaking to over 70 people in a day.-Practiced patience and perseverance as the grand majority (99%+) of cold calls end without success, while continuing to emit a friendly, confident façade-Made 20 sales in 5 months, generating ~ $60 000 revenue for the company

• 

  Mark's (Mark's Work Wearhouse)

  • Deerfoot Meadows, Calgary, AB

  • Sales Associate

    • May 2015 - Apr 2016
    • Deerfoot Meadows, Calgary, AB

    -Provide excellent customer service by being friendly and efficiently helping customers-Tidy the store throughout the day, maintaining a pleasant shopping environment-Balance multiple responsibilities, such as stocking items or setting up a fixture, all the while maintaining good customer service and tidiness of the store

• 

  Calaway Park

  • Calaway Park, Calgary, Alberta, Canada

  • Grounds Maintenance Worker

    • May 2013 - Oct 2013
    • Calaway Park, Calgary, Alberta, Canada

    -Worked with a small group, self-directed, to prepare the park for opening-Quickly adapted to any new projects the manager required doing-Independently accomplished routine tasks, such as lawn mowing and dumpster relocation-

• 

  Safeway Canada

  • Calgary, Canada Area

  • Courtesy Clerk

    • Apr 2012 - Apr 2013
    • Calgary, Canada Area

    -Diligently served customers by helping them find items in the store or by bringing their groceries to their vehicles.-Effectively handled the completion of numerous tasks that all require completion by closing, as well as continuing to provide customer service when necessary