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Josephine Rizzel Ramos, Cb

Cryptocurrency Trader at BingX
Intro Book
Skilled accountant and bookkeeper with expertise in customer service and technical support.
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Location
Calabarzon, Philippines, PH
Languages
  • Filipino Native or bilingual proficiency
  • English Native or bilingual proficiency
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Bio

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Josephine Rizzel Ramos, Cb is a seasoned professional with expertise in accounting, bookkeeping, and customer service. With a Bachelor of Secondary Education in English/Language Arts Teacher Education and various certifications in accounting and bookkeeping, she has honed her skills in processing transactions, managing customer queries, and providing technical support. Her experience spans multiple industries, including finance, healthcare, and e-commerce.

Credentials

  • Automation Pro I Certification
    Workato
    Dec, 2020
    - Apr, 2026
  • Automation Pro II Certification
    Workato
    Dec, 2020
    - Apr, 2026
  • Become a Bookkeeper
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • QuickBooks Desktop: Tips and Tricks
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • QuickBooks Pro 2017 Essential Training
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • QuickBooks: Advanced Bookkeeping Techniques
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Accounting Foundations: Bookkeeping
    LinkedIn
    May, 2020
    - Apr, 2026
  • Finance Essentials for Small Business
    LinkedIn
    May, 2020
    - Apr, 2026
  • Quickbooks Online Essential Training
    State Board Of Accountancy
    May, 2020
    - Apr, 2026
  • QuickBooks Online Essential Training
    LinkedIn
    May, 2020
    - Apr, 2026
  • Running a Profitable Business: Understanding Cash Flow
    LinkedIn
    May, 2020
    - Apr, 2026
  • Certificate of Completion - Online Accounting and Bookkeeping
    Filipina Homebased Moms
    Mar, 2020
    - Apr, 2026
  • Xero Online Bookkeeping Course
    Skill Success
    Mar, 2020
    - Apr, 2026
  • Certified QuickBooks Online ProAdvisor
    Quickbooks Software
    Feb, 2020
    - Apr, 2026
  • Certified Xero Advisor
    Xero
    Feb, 2020
    - Apr, 2026
  • 120 Hour Professional Teaching English as Foreign Language
    MyTEFL

Experience

  • BingX
    • Cryptocurrency Trader
      • Dec 2021 - Present

  • Binance
    • Cryptocurrency Trader
      • Dec 2020 - Present

  • BlueRush
    • Toronto, Ontario, Canada
    • Senior Accountant
      • Oct 2022 - Present
      • Toronto, Ontario, Canada

  • Swash
    • London, England, United Kingdom
    • Crypto Asset Accountant
      • Apr 2022 - Present
      • London, England, United Kingdom

  • Bitbuy
    • Toronto, Ontario, Canada
    • Junior Accountant
      • Nov 2022 - Feb 2023
      • Toronto, Ontario, Canada

  • WonderFi
    • Toronto, Ontario, Canada
    • Junior Accountant
      • Nov 2022 - Feb 2023
      • Toronto, Ontario, Canada

  • Coinberry
    • Crypto Junior Accountant
      • Jan 2022 - Feb 2023

    • Crypto Accounting Bookkeeper
      • Oct 2020 - Jan 2022

  • Freelance
    • Freelance Bookkeeper
      • Jan 2017 - Oct 2020

  • Airdrop Tech
    • Singapore
    • Customer Service Representative
      • Nov 2019 - May 2020
      • Singapore

      • Provided knowledgeable answers to email and chat inquiries from customers on Lazada, Qoo10, Facebook, Shopee, and other e-commerce platforms. • Assisted customers via email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction, and retention.• Managed reviews and comments on all e-commerce and social media platforms. • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry• Ensured prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.• Assisted customers with comprehensive technical support of their product• Processed product orders and answer questions regarding availability and pricing• Consistently provides genuine, friendly, and professional service

  • GENPACT
    • Level 2 Customer Service Support for Home Equity Client Services
      • Sep 2016 - Dec 2016

      • Processed customer requests for services, such as checkbook reorder,change of address and reissue of payoff statements.• Assisted customers with credit line increase/decrease inquiries,disputes, explained incurred fees and helped customers with any issuespertaining to the account and account education• Documented each customer's account accessed with informationprovided including results of the call• Handled angry and frustrated customers, repair trust, locate resourcesfor problem resolution and design best-option solutions

    • Level 1 Customer Service Support for US Retail Banking Services
      • Jan 2016 - Sep 2016

      • Processed transactions, including money transfer, deposits andwithdrawals, card activation, checkbook reorder and, data entry to updateclient files• Maintained customers' accounts (including lost/stolen checks, thirdparty payee requests, stop payment etc.)• Helped with technical issues with logging into accounts online for betteronline banking experience

  • Expert Global Solutions
    • Alabang Northgate Filinvest Compound
    • Level 1 Customer Service Support for US Healthcare Account
      • Feb 2015 - Jan 2016
      • Alabang Northgate Filinvest Compound

      • Interpreted the terms of individual policies and describe the benefits andcoverage associated with different types of healthcare plans and describeexclusions and non-covered treatment approaches.• Verified provider's participating status, authorization or referral requestand basic claims information

  • Amkor Technology
    • Biñan, Laguna
    • Process Engineering Assistant
      • Jul 2013 - Jan 2015
      • Biñan, Laguna

      Provided technical support and training to assembly and manufacturing personnel. Assisted engineer in engineering build, DOE/evaluation, and data collection. Assisted engineer for a new material component, first article inspection and final buy off.

  • Terumo
    • Biñan, Laguna
    • Quality Assurance Analyst
      • Nov 2012 - Jul 2013
      • Biñan, Laguna

      • Assured the quality of product by following working procedures and standardtechniques.• Conducted sampling and sorting of products thru in-process inspection every 30minutes.• Provided quality samples at the end of process lot.• Verified reject units according to their product standards.• Rendered support on shutdown activity, scheduled and unscheduled overtime.

Education

  • 2010 - 2013
    Bulacan State University
    Bachelor of Secondary Education, English/Language Arts Teacher Education
  • 2010 - 2012
    Baptist Bible College Asia
    Vocational, Practical Ministry in Christian Education
  • 2020 -
    Filipino Homebased Moms Online University
    Accounting

Suggested Services

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Industry Focus. “Financial Services”

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