Experience

• 

  Sefton Council

  • United Kingdom
  • Government Administration
  • 700 & Above Employee

  • Deputy Registrar

    • Aug 2022 - Present

    - registering of deaths in accordance with legislation.- citizenship and marriage ceremonies.- marriage registration- birth, death & marriage certificate production.

  • Marriage Registrar

    • Mar 2017 - Jun 2023

    • Pre-marriage questioning of both parties.• Checking any discrepancies between the couple giving notice and on the day.• Completion of marriage related documents including certificate and register entry.• Performs marriage ceremony in accordance with the Marriage Act.

• 

  Lancashire Resilience Forum

  • Lancashire Constabulary

  • Covid 19 Emergency Response Administrator

    • Mar 2020 - Jun 2023
    • Lancashire Constabulary

    Employed on Agency basis until 31st March 2021I was requested to rejoin Lancashire Constabulary at short notice from the NHS to assist in Covid 19 pandemic response to support the Lancashire multi-agency Resilience Forum working with senior Police, Fire, Military and executive Local Authority colleagues.• Multi-agency emergency response administration in a busy and highly-pressurised environment.• Creation and maintenance of electronic records to log actions, issues and decisions.• Organising meetings and note taking for several groups and follow up of actions with a quick turnaround.• Uploading records to web based multi-agency sharing platform. • Work collaboratively with senior Police, Military and Local Authority colleagues.• Proficient with Word, Excel, Teams and Outlook.

• 

  Lancashire Resilience Forum

  • Preston

  • Local Resilience Forum Administrator

    • Apr 2018 - Jan 2020
    • Preston

    • First Point of Contact to the LRF.• Extensive multi-agency meetings administration.• Devised and maintained spreadsheets for management information.• Monitoring of recommendations further to debrief incidents and exercises.• Administrative support to the Lancashire Constabulary Emergency Planning Team.• Produced comprehensive on-the-job instructions and guides.• Pre and post Debrief administration.

• 

  Mersey Care NHS Foundation Trust

  • Hesketh Centre Southport

  • NHS Ward Clerk

    • Aug 2016 - Apr 2018
    • Hesketh Centre Southport

    • Maintenance of secure key fob issue records.• Post opening and distribution.• Cross site meeting support: booking rooms, minute taking, record keeping.• Scanning of patient records onto Trust IT Patient Record System.• First point of contact for Adult Acute Mental Health 24 bed unit.• Issue of patient sick notes and associated record keeping.• Stationery and stock ordering vis NHS Supply on behalf of the unit.

• 

  Citizens Advice Sefton

  • Southport and Bootle

  • Project, Debt Team and Assessment Centre Administrator and Gateway Assessor

    • Mar 2014 - Mar 2016
    • Southport and Bootle

    • Serviced meetings: booking venues, car parking, refreshments, minute writing.• Gateway assessments of clients’ issues.• Creation and maintenance of computerised and manual filing systems.• Use of MS Office (Word, Excel, Outlook.)• Processed incoming/outgoing mail and phone calls.• Produced letters to clients and policies, project newsletter and CAS publicity material.• Reception duties.

• 

  General Register Office England & Wales

  • Southport

  • Administrative Officer

    • Jan 1984 - Mar 2014
    • Southport

    2008 – 2014 Registration Supplies Administrator• Monitoring of spend for management information, budgets of £1 million.• Maintained, monitored and ordered stock using DX as the preferred courier.• Reduced annual budget from £150k to £100k in line with Government efficiency savings. • Telephone customers included local registration service, clergy, appointed persons, police and coroners.2005 – 2008 Certificate Services Administrative Officer• Supervision of seven staff.• Increased team awareness of deaf issues and learnt basic BSL.• Improved communication with a deaf team member.• Sold anniversary commemorative certificates, diamond anniversary verifications and applications, GRO Indexes.• Improved relations by hosting a team from Buckingham Palace Anniversaries Team.• Maintained management information records. • Customers included Probate Genealogists, celebratory diamond anniversary applicants and, by association, Buckingham Palace.2000 – 2005 Corrections Case Work Officer • Processed corrections to birth and death records in accordance with statute.• Produced comprehensive letters to customers to high standard.• Produced Statutory Declarations in accordance with registration legislation.• Dealt with challenging and difficult telephone conversations. • Applicants with sensitive issues e.g. gender reassignment. 1996 – 2000 Local Services Administrator • Processed local registration accounts of certificates and statutory services.• Chased up associated noncompliance.• Processed Government policy in relation to the local registration service. 1994 – 1996 IBM Mainframe Computer Operator • Worked in a partnership within a team of six on a shared shift system.• Responsible for operating the NHS mainframe Central Register computer. 1984 – 1994 NHS Central Register Clerical Assistant/Administrative Officer• Updated manual records dating from WWII to maintain efficient movement of NHS medical records around England and Wales.