Experience

• 

  DHL Express

  • Germany
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • Station Manager

    • Nov 2020 - Apr 2023

    General• Responsible for overall efficient and effective Service Center operations regarding customer service, network logistics, workplace safety and security, pick-up and delivery services• Ensure all material is picked up and delivered throughout the market within company guidelines, customer expectations and government regulations• Ensure safe, efficient, and timely sorting, handling and transportation of all shipments• Ensure compliance with import/export regulations, duties, and tariffs • Develop operational plans and budgets based on short-term and long-term goals and objectives• Work closely with sales management to promote sales growth and strong customer relationshipsManagement• Overall management of employees, independent contractors, vendors, and facilities• Maintain relationship with local TSA inspector to ensure compliance with federal aviation security regulations• Source, onboard and manage vendors to provide services to the office and warehouse• Procure and vet bids for contractors • create purchase orders for invoice processing and bill pay in a timely manner• Purchasing and procurement of supplies and tools, along with inventory management of supplies, uniforms, and technology• Facilitate various internal and external trainings (Dangerous Goods Awareness, Certified Cargo Screening, Workplace Safety)• Time keeping, hours management and overtime reduction• Manage five direct staff (2 supervisors, 3 agents) and independent contractor management team (1 manager, 2 supervisors)• Responsible for hiring, coaching, training, and developing staff• Manage employee performance based on organizational policies, procedures, and performance management processes• Develop supervisors in preparation for future leadership roles and opportunities• Drive employee engagement and satisfaction, contributing to DHL Express being named a Top Place to Work

  • Station Manager

    • Dec 2019 - Nov 2020

  • Station Manager

    • Oct 2017 - Dec 2019

  • Station Supervisor

    • Apr 2017 - Oct 2017

    Served as the AM supervisor, responsible for daily inbound operationsProactively monitored station performance to ensure responsibilities are completed and goals are metCreated and encouraged open communication and cooperation between DHL Express and Service Partner teams to successfully meet performance goalsTrained with PM supervisor to learn all aspects of outbound operations Worked closely with Station Manager to learn aspects of manager position in order to fill in when needed

  • Global QCC Specialist

    • Mar 2015 - Apr 2017

    Perform real-time shipment monitoring and management to identify potential shipment failuresApply established diagnostic processes to identify root causes and work with the Network to resolve the roadblocksCatalogue and review service failure cases with GQCC Head to identify reoccurring issuesEscalate un-resolved issues to GQCC Head on a timely basis for further actionIdentify and communicate any internal gaps within the QCC monitoring environment to QCC Head for remedial action at the end of every shiftParticipate in agreed development activities such as supporting new country QCC set-ups, participating in project work, attending or delivering trainingsWork in tandem with departments throughout DHL to ensure quality customer service

  • Customs Brokerage Agent

    • Jul 2014 - Mar 2015

    Joined the Honeywell account team in July, 2014 as a formal entry writerEnsured Honeywell imports were cleared through United States Customs using proper tariffs, Government Agency forms and other forms of complianceSupported a team of 5-8 members in any way necessarySet personal goals for self-improvement to challenge and achieve greater resultsAdhered to strict rules as outlined in Honeywell SOP's (Standard Operating Procedures)Offered assistance and took a proactive approach to learning new accounts and aspects of the jobs of my superiors in an attempt to grow in my position

• 

  U.S. House of Representatives

  • Washington, DC

  • Intern

    • Feb 2013 - May 2013
    • Washington, DC

    Supported the office of Congressman Steve Chabot of Ohio District 1Worked with the legislative team with research and analysisAttended Congressional meetings and hearings on behalf of the legislative team, followed by synopsis writingAssisted the Subcommittee on the Middle East and South AsiaReceived, sorted and assigned constituent phone calls, emails and letters using iConstituent softwareProvided administrative support for a fast paced, busy officeTrained incoming intern

• 

  International Monetary Fund

  • Washington, DC

  • Staff Assistant (Temporary Assignment)

    • Dec 2012 - Feb 2013
    • Washington, DC

    Supported the Legal Department’s Administrative UnitAssisted lawyers with organizing, formatting and producing legal documentsOrganized and archived legal documents physically and electronicallyManaged the Legal Department’s paper records using eRecords software Used and became proficient with DM5, an electronic document management system