Experience

• 

  Edward Don & Company

  • Austin, Texas Metropolitan Area

  • Key Account Sales Executive

    • May 2023 - Present
    • Austin, Texas Metropolitan Area

• 

  Dell Technologies

  • Sales Coach

    • Nov 2021 - May 2023

  • Senior Business Development Analyst

    • Feb 2020 - Nov 2021

  • Pipeline Sales G500

    • May 2018 - Feb 2020

  • Consumer Sales Representative

    • May 2017 - May 2018

• 

  South Point Hyundai

  • Austin, Texas Area

  • Internet Sales Representative

    • Jun 2016 - Mar 2017
    • Austin, Texas Area

    Communicate and follow up with customers that contact the dealership through the internet.● Handling Customer email, phone & internet leads● Maintaining Customer Satisfaction & Sales Training Requirements● daily updating and usage of CRM tool● Working with management team to answer customers questions and addressneeds in a timely fashion● Transitioning Customers effectively from phone and internet contact to their in-store experience.

• 

  TG

  • Administrative Wage Garnishment Analyst

    • Jan 2016 - Jun 2016

    The AWG Analyst will be assigned to a call center, to assist borrowers andemployers who hae garnishment questions.The AWG Analyst will also receive,track, review, and interpret wage garnishment correspondence. Make decisionsand take proper action on wage garnishment accounts within establishedprocedures. Negotiate repayment agreements on accounts and determine whichaccounts are eligible for release from wage garnishment. Review prepareddocuments and attend wage garnishment hearings and train wage garnishmentpersonnel in their tasks and use of available resources.

  • Account Information Specialist

    • Dec 2012 - Jan 2016

    Beyond fielding and routing incoming calls, The AIS Representatives areknown as the "myTG Gurus" and their duties include:● Assisting customers with accessing their account information, makingpayments, setting up recurring auto drafts and E-Signing RehabilitationAgreements on myTG website.● Reviewing accounts for eligibility and processing Title IV Reinstatement, NoDefault, Professional License Releases, Consolidation & Rehab Complete, Paidin Full and Current Repayment letters to schools and borrowers.● Determine if customers qualify for Warrant Releases and Local Funds Releases.● Sorting and distributing Employment Verification letters for Default Recovery Collection teams.

  • Default Recovery Specialist

    • Nov 2011 - Dec 2012

    Default recovery Specialist contacts defaulted borrowers to participate in loan rehab program