Experience

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  Global Telecom Solutions

  • Detroit, MI

  • Project Manager

    • Apr 2016 - Present
    • Detroit, MI

    Managing project deliverables in line with the project plan.Recording and managing project issues and escalating where necessary.Resolving cross-functional issues at project level.Providing status reports to the project sponsor.Managing project training within the defined budget.Liaises with, and updates progress to, project board/senior management.Managing project evaluation and dissemination activities. Working closely with users to ensure the project meets business needs.

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  Ford Motor Company

  • Dearborn, Michigan

  • Operations Support

    • Oct 2015 - Present
    • Dearborn, Michigan

    Work within a Linux environment doing Autosys and server deployments. Troubleshoot server and application errors.Monitor running processes with IBM Business Process Manager.Monitor server health with HP SiteScope.Provide incident reporting and problem management.Communicate with off shore teams.Provide feedback for application errors and see them through completition.

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  CareTech Solutions

  • Troy, MI

  • Helpdesk Support

    • Mar 2015 - Oct 2015
    • Troy, MI

    Provide superior user care and service.Expertly diagnose and troubleshoot LAN printers (HP, Xerox, Brother, etc.), as well as proprietary hospital applications, network issues and updated user accounts.Provide remote assistance (Go To Assist and Help Me).Support several specialized medical networks.Troubleshoot the main ERP system for the hospital.Established positive relationships with local and offshore support.

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  Walsh College

  • Troy, Michigan

  • Facilities Coordinator

    • Jan 2001 - Feb 2015
    • Troy, Michigan

    Managed and coordinated equipment and supplies for 3 campuses.Facilitated and managed special events set-ups.Managed the maintenance and related supplies for campus copier equipment.Collaborated with campus staff and drivers to resolve any related issues on-campus.Designed and managed a 5,000 square foot storage space and optimized the use of an additional10,000 square foot space.