Experience

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  Octapharma Plasma, Inc.

  • Baltimore, Maryland, United States

  • Center Director

    • Nov 2022 - Present
    • Baltimore, Maryland, United States
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  Canton Management Company

  • Baltimore, Maryland Area

  • Maryland Real Estate Agent/ Leasing Agent / Investor

    • 2019 - Apr 2023
    • Baltimore, Maryland Area

    Performed property inspections, client property recommendations and showings and cultivated leads. Provided property evaluation and listing price recommendations. Identified and purchased undervalued investment properties, acquired permitting, vetted contractors and oversaw work completion.Key Ac...

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  Travel Advantage Network

  • Glen Burnie, MD

  • Call Center Reservations and Sales Manager

    • 2016 - 2019
    • Glen Burnie, MD

    Responsible for procuring weekly occupancy for 500 plus vacation properties within three geographical locations. Coordinated cross functional meetings with Finance, Marketing, IT and Business Development aligning procurement and conversion of sourced leads from multiple internet vendors. with max...

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  Mobile Communications

  • Hockessin, DE

  • Operations Director

    • 2010 - 2015
    • Hockessin, DE

    AT&T Wireless Authorized Retail Dealer consisting of 76 retail locations• Responsible for budget and annualized inventory purchases and distribution in excess of $35M • Implemented proprietary dealer call center handling service change requests and collection efforts for subsidized handsets ...

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  T-Mobile

  • Baltimore MD, Washington DC

  • Principal / Owner

    • 2006 - 2010
    • Baltimore MD, Washington DC

    T-Mobile Limited Wireless Authorized Retail Dealer consisting of five locations• Identified retail locations, negotiated leases/continuances, procured permitting and oversaw site build out • Performed all ownership aspects including scheduling, auditing, payroll and performance management• Establ...

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  Bank of America

  • Hunt Valley, MD

  • Call Center Operations Director, First Vice President - Sales, Customer Servi...

    • 1996 - 2006
    • Hunt Valley, MD

    Publicly traded Fortune 200 Company specializing on acquiring and servicing Affinity and Financial Institution credit cards. Bank of America purchased MBNA America in 2005.• FTE span of control over 300 seat call centers• Earned divisional recognition for exceeding balance transfer objectives by ...