Experience

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  Collins Aerospace

  • Chula Vista, CA

  • Integration Site Lead

    • Feb 2020 - Present
    • Chula Vista, CA

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  Balestreri Potocki & Holmes

  • San Diego, CA

  • Network & Systems Administrator

    • Aug 2015 - Jan 2020
    • San Diego, CA

    Responsible for all information systems activities. Develops policies, procedures, and standards related to the firm's information systems. Maintains the firm's awareness of current developments in information systems technology and develops the firm's long- and short-range technology plans. Administers and monitors the performance of the firm's network. Must be knowledgeable of cabling, network topology, network software, and hardware. Is responsible for locating, diagnosing and repairing any network problems on a timely basis.Provides immediate support to the users, including installing and repairing front office systems as needed. This position combines Application Software Support Specialist, Software Support, Hardware Support, Help Desk Support, and Personal Computer System Technician.

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  United Technologies

  • Field Technician III

    • Aug 2011 - Aug 2015

    Routing trouble tickets equitably among team, and to other teams across the enterprise, in order to improve turnaround time. Creating, editing, and updating internal and user facing standard work. Maintenance and enhancement of real time visual controls. On-call Help Desk for first level password resets and bug fixes. Working desktop level trouble tickets regarding Microsoft OS/Office issues, Adobe Acrobat issues, wireless and wired connectivity, basic SAP troubleshooting, and various other enterprise level software packages. Heavily involved in Windows7 / Office 2010 roll out. Improving and refining lease return process emphasizing seamless transitions from old hardware and software to newer technologies. Experience with Netapp, AD administration, Sharepoint, XenApp, Citrix, Enovia, Catia, and Dassault systems.

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  Einstein Industries

  • San Diego

  • External Support Specialist

    • Feb 2007 - Apr 2008
    • San Diego

    Primary contact for all client support issues such as email functionality, email training for Outlook and web based email client, basic connectivity, and general good practices. Responsible for 2000+ clients email, web, and domain functionality.

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  University of the Pacific

  • Tech Support Coordinator

    • 2004 - 2005

    In addition to Tech Support Specialist duties below; leading a support team of 4, encompassing desktop/laptop support, server administration, media support of ‘smart’ classrooms, and shipping/receiving. Responsible for the functionality of 600+ student laptops and 200+ desktop systems, 20+ network printers, 2 computer labs, and 8 smart classrooms.

  • Tech Support Specialist

    • 2001 - 2004

    Primary (first and second level) contact for all things technical such as: laptops, desktops, printers, fax machines, computer labs, telecom networks & hardware, and ‘smart’ classrooms. Heavily involved in maintaining and upgrading the school’s webpage and production of promotional print media.

  • Resident Technical Assistant

    • 1999 - 2001

    Provided technical support to all residents of on-campus housing, and limited tech support to off campus students. Troubleshooting of connectivity issues, telephone issues, viruses, pop-ups, and general computer troubleshooting.