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Joseph Gomes is a seasoned retail and operations professional with 30+ years of experience in management, customer service, and sales. He has held various roles, including Store Manager, Operations/Store Manager - Buyer, and Customer Service Manager, with expertise in inventory control, staff scheduling, and customer satisfaction. He has also served as a Board of Directors member for the Underwater Society of America and a National Underwater Rugby Team member. Joseph holds a Bachelor of Science degree from LESLEY University and an Associate in Science degree from MASSASOIT COMMUNITY COLLEGE.

Experience

  • Skinner Demolition Co.
    • South Eastern Massachusetts
    • Project Coordinator
      • May 2015 - Present
      • South Eastern Massachusetts

    • Customer Service, Stock & Inventory Control
      • Aug 2014 - Dec 2022
      • Brockton MA

  • Underwater Society of America
    • United States of America
    • National Sport Director of Underwater Rugby
      • Mar 2007 - Apr 2017
      • United States of America

      Board of Directors - Underwater Society of America 2005 to 2017National Underwater Rugby Team member - 1999 & 2003

    • Operations/Store Manager - Buyer
      • Jan 1990 - Oct 2013
      • Allston MA

      Store Management:• Developed and implemented premium products ie; Single Malt Scotch, Small Batch Bourbon, Cognac, Armagnac, and other ultra-premium products resulting in an expanded product selection, greatly increased seasonal and year round sales.• Developed and initiated special Draft dispensing equipment for related customer services. This compliments Draft sales and has helped expand Draft selection and customer satisfaction.• Developed, implemented and managed a retail delivery service.• Developed, implemented and managed the Store Web Site.• Developed and implemented processes and procedures for daily store operation• Recommended and implemented Computerization of Point of Sale and Inventory Control.Operations Management: in addition to Store Management• Monitor store & property renovations and construction projects.• Interact with property tenants as needed and confer with property owner.• Interact with contractors, sub-contractors, architects and engineers as needed and required by the property owner.• Scheduling of contractor work.Current and past responsibilities include, but are not limited to:o Day to day operation of the storeo Purchasing & product selectiono Hiring & staff scheduling, weekly Payroll Processing & Error Correctiono Observe, interact, supervise, instruct and train staff as needed.o Monitor daily and weekly store business levels and staffing and alter work priorities as needed to meet the store’s changing needs.o Inventory control.o Customer service – Assist with selections, requests & recommendations, obtain assistance from other personnel as needed.o Verification/Authorization of IDs including processing of required documentation.o Facilities, Systems and heavy equipment monitoring and maintenance/repairs scheduling o Interact with wholesaler, Supplier and sales personnel as needed.o Order and/or purchase products as needed for use or resale in the store or owners properties.

    • Member at Large
      • Jan 1994 - Dec 1999

      * Governor's appointment, 1994 through 1996* Deputy Director for 1996* Governor's appointment, 1997 through 1999

    • Customer Service Manager
      • Mar 1986 - Apr 1989

      Customer Service Manager * Implemented customer service programs, warranty programs and over the phone trouble shooting procedures.Interim Production controller * Implemented manufacturing production tracking of parts and assemblies. * Implemented production station documentation.Marketing Representative * Initiated contact with the Propane Gas Association.Sales/Sales and Service Representative * Spearheaded opening of Liquid Propane Market. * Designed training facility and specified equipment.

    • Line & Grade
      • 1976 - 1982

Education

  • LESLEY University, Cambridge, MA
    Bachelor of Science, Management, Accounting and Finance
  • MASSASOIT COMMUNITY COLLEGE, Brockton, MA
    Associate in Science, Computer Science, Hardware and Business Appplications

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail”

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