Experience

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  FISERV, INC. – CREDIT UNION SOLUTIONS

  • Waltham, MA

  • Business Analyst

    • May 2013 - Present
    • Waltham, MA

    • Participate in increased customer satisfaction by providing support to 33 credit union clients. Work directly with clients to resolve customer production issues, and troubleshoot processing, data, or setup issues. Utilize logic skills with knowledge of XP2 application software to diagnose roo...

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  Bank of America

  • 200 Exchange Street, Malden, MA 02148

  • Application Support Analyst

    • Apr 2004 - Sep 2011
    • 200 Exchange Street, Malden, MA 02148

    • Contributed to increased system stability by providing application support to an image based check processing platform driven by NCR’s ImageMark Transaction Manager. This platform is fed by multiple deposit workflows. The ATM channel provides input from over 14,400 image enabled ATM’s. • ...

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  FleetBoston Financial

  • 200 Exhange Street, Malden, MA 02148

  • Business/Systems Integration Analyst

    • Dec 1999 - Apr 2004
    • 200 Exhange Street, Malden, MA 02148

    • Responsible for supporting image based ATM Deposit Processing and Reject Repair applications using NCR 7780 capture devices. • Application support skills – problem diagnosis and resolution of day to day production issues. Provided parameter/table changes.• Member of project team responsibl...

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  BankBoston

  • Dorchester, MA

  • Product Consultant

    • Aug 1996 - Dec 1999
    • Dorchester, MA

    • Member of Technology Solutions Team. Provided support to the check processing operation by offering the necessary skills to implement technical and operational advances as key business solutions.• Acted as project leader for the implementation of a newly developed image based reject repair p...

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  BayBank Systems

  • Waltham, MA

  • Item Processing Operations Officer

    • Apr 1993 - Aug 1996
    • Waltham, MA

    • Active member of the project team installing the UNISYS Image Item Processing System (IIPS). Duties included assisting in the development of sort patterns and the implementation of workflow tracking software. Attended training programs relative to the installation. Member of the Disaster Re...