Experience

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  Hermes Hansecontrol Group

  • Hong Kong

  • Technical Writer

    • Oct 2014 - Present
    • Hong Kong

    - Write, edit, layout user manuals for external clients (Key client: Aldi).- Manage clients’ relationship and scheduling through direct daily communication.- Monitor CI usage, ensuring conformity with clients’ requirements.- Research on applicable product safety standards and compile relevant safety warnings.

• 

  Franklin Electronic Publishers

  • Hong Kong

  • Technical Writer

    • Oct 2010 - May 2014
    • Hong Kong

    - Wrote, edited, illustrated and layouted user manuals for electronic dictionaries and educational toys.- Developed web pages and videos to explain/demonstrate product usages.- Formulated product proposals, marketing plans and user interface documentations.

• 

  VOXX International Corporation

  • Hong Kong

  • Technical Writer

    • 2005 - 2009
    • Hong Kong

    - Wrote, edited, illustrated and layouted user manuals for audio products. - Formulated means to enhance language consistency, accuracy and customer's unpacking experiences.- Worked closely with engineers and external vendors to ensure on-time printing and delivery.

• 

  Johnson Electric

  • Hong Kong

  • Marketing Communications Associate

    • 2002 - 2004
    • Hong Kong

    - Compiled brochures, newsletters and marketing collaterals.- Developed and maintained the company's website.- Managed translations (Chinese, English and Japanese).- Monitored and advised on CI usages/applications.

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  SITA

  • Hong Kong

  • Trainer

    • 2000 - 2001
    • Hong Kong

    - Worked as secondee in Cathay Pacific Airways.- Delivered training courses to CX overseas staff on computer usages.- Training locations: Tokyo (in Japanese), Bangkok, Chicago, Ho Chi Ming City and Zurich.