Experience

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  Whiskey Cake Kitchen & Bar

  • United States
  • Restaurants
  • 200 - 300 Employee

  • Restaurant Manager

    • Jun 2022 - Present

    Set clear expectations: Clearly communicate job duties, performance standards, and expectations for front of house employees and coordinate with chefs on staffing needs.Schedule efficiently: Create schedules that balance staffing levels with projected guest volume and take into account any special events or menu changes.Train & motivate employees: Regularly provide training, feedback and recognition to front of house employees to maintain high standards and keep them motivated.Monitor performance: Regularly observe front of house employees' interactions with guests and provide feedback on areas of improvement.Encourage open communication: Foster open communication between front of house and kitchen staff to ensure smooth service and prompt resolution of any issues.Adapt to changing needs: Be flexible and adjust staffing levels as needed based on changes in guest volume, menu offerings, or other factors.Measure success: Track guest satisfaction and sales metrics to evaluate the effectiveness of your staffing and service strategies and make changes as needed.

  • Server/ Bartender

    • Sep 2021 - Present

    As a bartender and server, the ability to multi-task is crucial in ensuring smooth operations and customer satisfaction. This can involve serving drinks, handling cash transactions, and managing multiple orders at once. Providing great customer service involves being attentive, friendly, and efficient in fulfilling customers' needs. Balancing timing during the shift involves efficiently managing the pace of service to prevent bottlenecks and ensure that customers are served promptly and efficiently. These skills are essential for success in the role and help to create a positive experience for customers.

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  Aikens’ Creations L.L.C.

  • Texas, United States

  • Freelance Web Designer

    • Jan 2017 - Present
    • Texas, United States

    Freelance web design involves creating custom websites for clients using HTML, CSS, JavaScript and other web technologies. As for marketing and SEO, it involves optimizing the website for search engines and increasing its visibility to potential customers through various digital marketing strategies such as content creation, social media promotion, and search engine optimization (SEO) techniques. The goal is to rank the website higher on search engine result pages (SERPs) for relevant keywords, resulting in increased traffic and leads for the client's business. Currently maintain Marketing and Web Design activities for the following websites: OrderPeddlers.com - Local Pizza Parlor Established in 1988 in Greenville Texas. Took the previous pen and paper ordering system and turned it into a full service online ordering system. Approximately 250k online sales through the first year estimated, with SEO and minimal money on advertising. TheIronShopGym.com - Local Gym that has grown to over 200 members since 2016. As the Marketing Director for the Gym we have grown a large social media following as well as 5000+ monthly views through its website. Well over 30 submissions a month average for personal training quotes. khutchinsonrealtor.com - Designed and maintained a local realtor’s website, in which she has produced over 5 million in sales this year alone. Creating a monthly AD campaign and setting her up as a business profile through multiple search engines to draw clients.

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  Chili's

  • Tyler, Texas Area

  • Bar Manager

    • Sep 2015 - Oct 2021
    • Tyler, Texas Area

    Providing excellent customer service and ensuring their satisfaction with their experience at the bar.Monitoring the bar top and dining area to make sure customers are attended to in a timely and efficient manner.Managing the liquor and beer inventory to make sure that the bar is always stocked and able to meet customer demand.Planning staffing levels to ensure that there are enough employees to handle the flow of customers and maintain the level of service expected.Taking steps to grow sales, such as promoting new drinks or hosting special events.

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  Brookshire Grocery Company

  • United States
  • Retail
  • 700 & Above Employee

  • Grocery Manager

    • Jun 2014 - Mar 2015

    As a grocery manager, I was in charge of maintaining store inventory levels for all dry grocery products. This involved making sure that the store had an adequate supply of non-perishable food, snacks, and other related items at all times. During the holiday season, I was responsible for ensuring that staffing levels were sufficient to meet customer demand. Additionally, I made sure that store displays were properly set up and attractive to customers prior to their arrival.

  • Office Cashier/Front End Manager

    • Aug 2012 - May 2014

    As an Office Cashier I handle all transactions involving money transfer, bill pay, returns/refunds, money orders, cash payroll checks and receive customer complaints. The position requires the ability to make store deposits as well as manage the flow of cash from the office to each of the registers and ensure the correct amount is received back to the office. As a Front End Manager it is my job to manage the basic operations of the front end, from the registers to the exit doors. The position requires handling issues for each of the registers as well as ensure a positive customer experience at the checkout. This includes the time they wait, that prices are correct, and all items leave the store with the correct customer. Managing cashier breaks and ensuring labor abide by corporate policy plays a huge role in the position.

  • Cashier

    • Apr 2011 - Aug 2012

    Basic cashier experience. I learned some very important business orientated practices as a cashier. Including money counting and customer experience.

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  Lion Ledger

  • Greenville High School

  • Lead Editor

    • Aug 2010 - Jun 2013
    • Greenville High School

    I was the lead editor of the Greenville High School Newspaper, Lion Ledger, from my sophomore year until graduation. As lead editor I managed the online newspaper, social media, and the videos that were played throughout the school.