Experience

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  Rady Children's Hospital-San Diego

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Manager, IT Customer Support Services

    • Aug 2022 - Present

  • System Administrator

    • Sep 2019 - Sep 2022

    ★ Promoted from consultant to a position as a full-time employee supporting IT infrastructure projects and initiatives. Nominated for the Employee Excellence Award in 2022.★ Responsible for enterprise mobility, mobile devices, endpoints, and their systems.★ Led the migration of on-premise systems to cloud architecture as part of the organization’s move to a hybrid cloud model.★ Implemented Epic Rover, a mobile app from Epic Systems that allows clinicians to record documentation and conduct barcode validation at the point of care, typically the patient bedside.★ Established and led the Converged Technology Device program, which optimized the use of hardware across multiple technologies.★ Credited with providing a resource for the care of migrant children during the COVID pandemic, establishing IT infrastructure to set up a field hospital in the San Diego Convention Center in three days.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT RADY CHILDREN’S HOSPITAL-SAN DIEGORady Children's Hospital-San Diego is the largest children's hospital in California and provides services to the San Diego, southern Riverside and Imperial counties. The hospital has 524 beds and provides comprehensive pediatric specialties and subspecialties to patients from birth to 21 years in age.

  • System Administrator

    • Apr 2019 - Sep 2019

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  Independent IT Consultant

  • CA / NJ

  • Consultant

    • Mar 2011 - Present
    • CA / NJ

    ★ Serves as an IT consultant to small and mid-sized businesses, advising clients on converged infrastructure technologies.★ Recommends IT solutions to improve efficiency, service quality, and customer satisfaction.★ Oversaw third party risk management within the vendor relationships of one client.★ Created a website to promote a charitable organization, implementing e-Commerce functionality to enable donations.

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  YOOX NET-A-PORTER GROUP

  • Mahwah, New Jersey

  • IT Operations Manager, Promoted from Desktop Team Lead

    • Feb 2011 - Aug 2016
    • Mahwah, New Jersey

    ★ Started with the Net-A-Porter Group prior to the merger with YOOX, and remained with the combined organization for one year following the merger.★ Directed IT operations and infrastructure worldwide, supervising 12 direct reports in three locations and a $1.5M budget. Maintained 99.999% uptime while introducing a Follow the Sun model for support.★ Established IT controls and frameworks for end-user computing, self-service portal, and service desk operations.★ Transitioned to a new print services vendor to lower print costs by 33%.★ As Desktop Team Lead, addressed all IT issues and investigated all escalated problems, working with teams in the United Kingdom and Asia Pacific. Increased help desk ticket completion from 79% to 96%.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT YOOX NET-A-PORTER GROUPYOOX Net-a-Porter Group S.p.A. is an Italian online fashion retailer created in 2015 from the merger between Yoox Group and Net-a-porter Group.

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  Baroan Technologies

  • United States
  • Information Technology & Services
  • 1 - 100 Employee

  • Director of Services

    • Jan 2009 - Feb 2011

    At Baroan Technologies, I advanced to a Directorial role in charge of large-scale technology projects spanning over 180 clients and voluminous portfolio after successful tenure as a System Specialist. As a Director, I oversaw daily technology operations and staff to ensure high quality technical support, including large-scale and full lifecycle project management. I stoked a 150% revenue increase through technology offerings expansion while realizing a 60% implementation increase. I also led a 73% team growth through recruiting process improvements and hiring process streamlining.

  • Systems Specialist

    • Jul 2007 - Dec 2008

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  My Florida Regional MLS

  • Orlando, Florida

  • Senior Helpdesk Analyst

    • Nov 2005 - Jun 2007
    • Orlando, Florida

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  AOL

  • United States
  • Software Development
  • 700 & Above Employee

  • Technical Support Analyst

    • Oct 2003 - Oct 2005

  • Customer Service Specialist

    • Nov 2002 - Oct 2003

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  Genesis Networks & Solutions

  • Hawthorne, New Jersey

  • Field Service Engineer

    • Jun 1997 - Sep 2000
    • Hawthorne, New Jersey