Experience

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  vTech Solution Inc

  • Lansing, Michigan, United States

  • Senior Business System Analyst

    • Jun 2022 - Present
    • Lansing, Michigan, United States

    • Responsible for creating, updating and executing project test cases in Azure to ensure data quality in many project areas.• Was active in integration testing between existing systems and the new systems to ensure data quality and consistency• Prepared presentations and rationalizations to internal customers for updates to existing and future functionality• Responsible for requirements gathering, working with client SMEs and leadership both on client and internal teams• Responsible for creating status reports and gathering metrics from testing team to report to project sponsors• Working with project team in an Agile methodology to deliver iterative deployments of technical solutions in two week

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  Advanced Technology Group (atg)

  • Sr. Consultant

    • Apr 2021 - Apr 2022

    • Responsible for requirements gathering, working with client SMEs and leadership both on client and internal teams• Working with project team in an Agile methodology to deliver iterative deployments of technical solutions in two week sprints• Responsible for working with project manager, client team, consulting team to deliver Salesforce CPQ (Configure Price Quote) solutions• Responsible for formulating current and future state process flows for clients utilizing Visio and Lucid Chart

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  Kroger Technology

  • Blue Ash, Ohio

  • Technical Lead

    • Sep 2019 - Jul 2020
    • Blue Ash, Ohio

    • Responsible for the administration and maintenance of Kroger facility systems including ePowerCenter, Service Hub, CARS, Energy Monitoring, Kroger Energy Management and Service Hub• Responsible for defining, organizing, prioritizing and execution of system upgrades, enhancements of all systems within the facilities scope in an Agile iterative process which necessitates planning, development, quality assurance and delivery of solutions.• Participated in evaluating the technical, security, planning and implementation of third-party software solutions deemed vital by Kroger Call Center and internal Kroger customers.• Responsible for evaluating the technical impacts of new API’s security working closely with CIS (Central Information Security) by formulating security plans for new initiatives.• Responsible for implementation of compliance initiatives such as the CCPA (California Consumer Privacy Act) by assuring the redaction of customer data existing in facility assets are accommodated in a timely manner.• Working closely with team developers to establish timelines, prioritization, planning of software patching, upgrades, defect resolution based on upon internal ticketing systems

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  Fifth Third Bank

  • Cincinnati, Ohio Area

  • Sr. Business Analyst - Wealth Asset Management

    • Oct 2015 - Sep 2019
    • Cincinnati, Ohio Area

    -Responsible for requirements gathering from stakeholders and subject matter experts to analyze, plan, construct, qualify and deploy intranet workflows for utilization by internal bank lines of business.-Responsible for providing application support and resolving portal requests for internal SME’s, managers and stakeholders in a timely manner.-Responsible for data mining, reporting, analysis, documentation of sensitive customer information in the Wealth Asset Management system.-Responsible for formulating business requirements, SOW’s, testing scripts, implementation plans.-Presented new product enhancements and functionality in Webinars for different LOB’s-Utilized tools such as ACT (SQL) for queries and data analysis, Version One for project tracking and status updates, HP Application Lifecycle Management for defect tracking and management.

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  QUADRAS

  • Cincinnati, Ohio Area

  • Sr. Consultant

    • Aug 2014 - Sep 2015
    • Cincinnati, Ohio Area

    Consulting Management:*Assisted management team in formulating RFP and SOW’s for Google, Par Pharmaceutical, Amgen*Assisted management team with partnering initiatives: TechR2 (Onsite IT Asset Destruction), MGI (Maximo Resource Consulting) and Calgary Scientific. Marketing:* Demonstrated complex integrated company mobile solutions to potential clients and user groups at the following:2014-ISPE Conference (Pharma) – Las Vegas2015-IBM Innterconnect Conference – Las Vegas2015-Cincinnati Maximo Users Group - Cincinnati *Utilized Constant Contact and Sales Force to initiate webinars, prospective leads, resource procurement and partnering*Responsible for Quadras Company website maintenance utilizing Joomla Content Management System*Responsible for Quadras Company social media sites Facebook, Twitter and Linked InTechnical Consulting:Collaborated with technical team to discover, plan and develop and test specific task oriented electronic forms solutions for existing and potential clients in highly regulated industries such as: Pharmaceutical Manufacturing, Gas & Oil, Health Care,Collaborated with technical team utilizing Mi-Co Development Platform to model, design(VB.NET), test and implement electronic forms solutions for existing and potential clients.Collaborated with technical team to formulate test plans, test scripts and the execution of unit and system testing

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  Spartan Cleaning LLC

  • Loveland Ohio

  • Home Services Professional - Proprietor

    • Sep 2004 - Aug 2015
    • Loveland Ohio

    Proven business owner in local community providing home care services.Responsible for hiring/retaining/mentoring employees (supervisors/associates) and maintaining day to day small business operations.Utilized Quickbooks to maintain invoicing, billing, payroll, accounting, reporting and forecasting.• Managed a residential/commercial cleaning service with sustained profitable growth.• Utilized resources and business experience to acquire assets, seek, hire, evaluate, train managers and employees• Created MS Access (coded in Visual Basic) business database to track, manage and report customer, employee and marketing information to facilitate day to day business functions• Developed interactive business website to give potential customers a business narrative while allowing them to request a detailed quote• Proficient with QuickBooks for accounting, tax reporting, invoice tracking, business forecasting and customer maintenance

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  Cengage Learning

  • Cincinnati, Ohio Area

  • IT Project Lead

    • Mar 2000 - Apr 2004
    • Cincinnati, Ohio Area

    Responsibilities included implementation of new and ongoing development of Siebel Software System CRMS (Customer Relationship Management System) for Sales and Marketing group for Thomson Learning Published Products.Performed Project Planning, Development, Testing and Implementation of System in accordance with Senior Project Management achieving a high degree of success within timeline and budgetInteracted with Team Members to define objectives and requirements for enhancements and revisions ensuring a definitive method for planning and deliveryConfigured and Developed software solutions utilizing Siebel Tools, ACCESS, SQL and Toad Direct interaction with End Users in Europe, Middle East, Africa, Australia, North America to understand various business processes, data modeling and mapping and handholding during implementation and continued support.

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  The Cincinnati Insurance Companies

  • Cincinnti

  • Consulting Manager - Spherion Consulting

    • 1999 - 2000
    • Cincinnti

    Responsible for the administration and mentoring of 8 consultants on large-scale client server project in an insurance system rewrite.• Managed the projects of an insurance line of business group which entailed planning and coordination of resources.• Performed as a test lead on the quality assurance team assisting in the development of testing processes and procedures as well as utilizing test tools (Rational Rose) for building test cases resulting in the successful delivery of software releases