Experience

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  Harvard Ash Center for Democratic Governance and Innovation

  • United States
  • Think Tanks
  • 1 - 100 Employee

  • Democratic Governance Program Coordinator

    • Aug 2021 - Sep 2022

  • Faculty & Program Assistant

    • Jul 2018 - Aug 2021

    Honors & Awards:•Harvard Kennedy School All Star Award - Peer recognition program developed to give HKS staff the opportunity to publicly show appreciation for the outstanding contributions of their fellow colleagues at the school *Given for my organizational skills and efficiency when scheduling high-priority meetings between Kennedy School Executives•Harvard Kennedy School Dean’s Award – The Dean’s award recognizes staff achievements at the highest levels of contribution, impact and excellence at the Kennedy School*Given for my contributions to the Harvard Votes Challenge, a nonpartisan initiative that strives to build a civic culture at Harvard University by increasing voter registration and participation among students•Harvard Kennedy School Spot Award – The Stop Award recognizes employees’ contributions to the School, and it is intended to promote and reinforce desired behaviors and recognize important accomplishments or outcomes as they occur for a project or task*Given for my service to Faculty and Managers at the Ash Center for Democratic Governance and Innovation*My integral role in the Harvard Votes Challenge (events and student organization), which achieved 92% student registration*For being an emerging, trusted team member and ambassador for the Ash Center and Kennedy School*And for my positivity is infectious personality (Selected to be part of the HKS Spirit Committee for a 2-year appointment)

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  LogMeIn

  • United States
  • Software Development
  • 700 & Above Employee

  • Bilingual Technical Support/Customer Care Representative

    • Jan 2015 - Mar 2018

    Responsibilities:*Generate new and renewal sales by determining user requirements and recommending appropriate products and solutions*Respond to issues and questions from end users via phone and online channels*Effectively interact with users of all technical skill levels to assess severity level and define, research, and resolve issues and questions quickly and accurately*Provide timely updates to users, colleagues, and management on the status of outstanding issues*Maintain status of issues in a call-tracking system and follow-up on escalated issues*Convey user feedback to appropriate business areas such as Marketing, Product Management and Development*Educating users to improve product/feature usage and customer satisfaction*Ensure Customer satisfaction, for both external and internal customers*Troubleshooting, software installations/configurationsHonors & Awards:“Race to Budapest” Winner – A competition (Among 22 groups/ 4-6 per group) designed to identify a policy, process or product in need of improvement. Two winning groups traveled to Budapest in August 2016 to work with programmers on implementation

  • Sales Enablement Intern

    • Jun 2014 - Dec 2014

    * Managed LogMeIn's Global Mentor Program for the Sales Organization* Assisted with the planning and organizing of the 2014 Sales and Marketing Summit* Assisted the Sales Enablement Department with Saba Learning Management System administration

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  UMass Boston

  • Greater Boston Area

  • Vice President of Student (Government | Body)

    • Sep 2013 - May 2014
    • Greater Boston Area

    As Undergraduate Student Vice President, carried out the following activities:* Worked closely with the President to ensure that all three student government branches maintain good lines of communication and work cohesively to advance the interests of about 16,000 students at the Boston campus. H...

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  UMass Boston

  • Boston, MA

  • UMass Boston Fund

    • Oct 2012 - Dec 2012
    • Boston, MA

    Successfully solicited donations over the phone from alumni for the UMass Boston Fund in Fall of 2012

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  Sperling Interactive

  • Danvers, MA 01923

  • Marketing/Sales Representative

    • May 2012 - Sep 2012
    • Danvers, MA 01923

    * Worked directly with company president to source out clients and generate sales for the company* Developed a sales strategy that involved extensive networking, contacting clients, and setting up sales pitch meetings* Took the cold out of cold-calling every time

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  Commonwealth of Massachusetts

  • State House, Boston

  • Intern at Governor Patrick's Personnel Office

    • Sep 2011 - Dec 2011
    • State House, Boston

    * Processed and analyzed background checks and management level personnel transactions for all Secretariats within the Executive Branch* Reviewed applications for certain constitutional and statutory appointments* Reviewed and approved one-day marriage designations* Reviewed and handled nominatio...

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  SG Industries, Inc.

  • Beverly, MA

  • Quality Specialist

    • 2009 - 2011
    • Beverly, MA

    * Logged incoming shipments using Great Plains software* Performed internet research to locate data safety sheets to inspect and validate legitimacy of received components* Examined received components using super scopes and microscopes for quality assurance and determined fitness for distributio...

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  USG

  • Boston, MA

  • Logistics Specialist

    • 2001 - 2008
    • Boston, MA

    * Provided high-quality service support to the Boston Plant Supply Chain Manager for the leading international manufacturer of Sheetrock & Plaster with over $1 billion annual net sales* Duties included moving finished board from the board machine to warehouse inventory, recognizing trailer de...

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  Osco Drug

  • Supervisor

    • 1998 - 2001

    * Served as Supervisor for Chelsea store location, promoted within one year from original cashier position to supervise a staff of 15 employees* Began position as a cashier – collecting money, reconciling cash register receipts at business close, and handling customer inquiries and conflict resol...