Experience

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  Wizcraft International Entertainment Pvt. Ltd.

  • Bangalore

  • GM Business Operations

    • Jun 2005 - Present
    • Bangalore

    Liaising with clients to ascertain their precise event requirements. Working closely with key stakeholders at every level of the business to ensure the effective delivery of events. Responsible for delivering projects against agreed scope, budget, schedule & client expectations.Duties:• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.• Managing client expectations by ensuring the delivery of the highest quality service.• Involved in the day to day management of clients.• Address client concerns and ensure the resolution of issues in a timely manner.• Maintaining contact with clients - giving them regular updates.• Oversee existing campaigns to grow key accounts.• Delivering ongoing market analysis and assessment of competitors.• Retain accounts through the development of strong relationships with key decision makers.• Involved in the recruitment and mentoring of new staff.• Focused on smoothly overseeing financial, personnel and operational facets

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  Solutions Integrated Marketing Services Pvt Ltd

  • Asst. Manager Contact Centre

    • Aug 2003 - Jun 2005

    Hired as Asst. Manager - Contact Center, but with the proven abilities was promoted to Manager Branch Operations - Contact Center & was accountable for:• Developing and implementing strategies, business plans, policies and processes in the sphere of Contact Center operations aligned to the organization's stated vision, mission, values and strategic priorities.• Ensuring an unhindered operation with the effective and efficient allocation of resources including people, capital, technology, equipment, facilities and time.• Ensuring that the Company targets are achieved in relation to retention and productivity of employees as well as other Operational Performance Indicators.• Ensuring accurate, timely and quality presentation and implementation of projects, proposals and monitoring of plans and budgets.

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  Kestone Research Pvt Ltd

  • Manager Response & Database - IT Infrastructure

    • Oct 1999 - Apr 2003

    Involved in Handling IT Infrastructure through strong skill sets providing enterprise wide solutions. This would involve supplying manpower, technology consultancy including a thorough Business Requirement Study, handled various modules. Have helped the company generate business through various strategic thoughts that was acquired by experience.Responsibilities:Database Administrator • Building Database of IT / Telecom Related Organizations.• Responsible in Maintaining / Updating / Evaluation of Database for the Organization from various sources.Supervision of Telemarketing (TM) Activity• Responsible for selecting the right profile tele-marketing executive for various activities.• Track & maintain the Database generated by TM Activity & ensure it's utilized for the future needs of the organization.Event Co-ordination• Responsible is short-listing the Database as per the client's requirement.• Tracking TM Activity / Participant confirmation & updating the Client Relationship Manager on a day-to-day basis.• Analysing the feedback given by the participants & generate reports using Excel.