Experience

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  Solaz, a Luxury Collection Resort, Los Cabos

  • Los Cabos, Baja California Sur, México

  • Supervisor Mayordomo

    • Oct 2022 - Jan 2023
    • Los Cabos, Baja California Sur, México

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  Four Seasons Hotels and Resorts

  • Los Cabos, Baja California Sur, México

  • Mayordomo , Bellman y Airport Greeter

    • Nov 2020 - Oct 2022
    • Los Cabos, Baja California Sur, México

    Atención personalizada a huéspedes, enfocado en crear experiencias inolvidables.

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  Hotel Grand Fiesta Americana Puebla Angelopolis

  • Puebla de Zaragoza y alrededores, México

  • Auditor de ingresos

    • Jan 2019 - Dec 2019
    • Puebla de Zaragoza y alrededores, México

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  JW Marriott Los Cabos Beach Resort & Spa

  • Los Cabos

  • Bellman

    • Feb 2017 - Aug 2018
    • Los Cabos

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  Hotel Marquis Los Cabos

  • Los Cabos B.C.S.

  • Concierge and Personal Butler

    • Feb 2016 - May 2016
    • Los Cabos B.C.S.

    Responsibilities:• Ensuring that everything is in order prior to the guests' arrival (including maid service, flower arrangements and technical facilities).• Reviewing the guest list to check special requirements.• Greeting guests and providing information on hotel facilities.• Offering refreshments.• Helping to unpack luggage and assist with any laundry requests.• Being on call for the guests.• Liaising with other hotel departments to ensure that guests' requirements are met

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  Hotel Barcelo Grand Faro Los Cabos

  • Los Cabos B.C.S.

  • Bell Man

    • Dec 2015 - Feb 2016
    • Los Cabos B.C.S.

    Responsibilities:• Greet guests as they arrive and guide them appropriately• Assist guests with luggage when checking in/out.• Hail taxicabs and assist with inquiries.• Assist in cleaning up lobby and lounge• Help valets during busy hours• Deliver messages and run errands• Assist with newspaper deliveries to the room

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  Fiesta Inn

  • Puebla de Zaragoza y alrededores, México

  • Head of Accounts Receivable

    • Feb 2012 - Oct 2015
    • Puebla de Zaragoza y alrededores, México

    Responsibilities:• Posts revenues by verifying and entering transactions form lock box and local deposits.• Updates receivables by totaling unpaid invoices• Resolves valid or authorized deductions by entering adjusting entries.• Resolves collections by examining customer payment plans, payment history, credit line• Protects organization's value by keeping information confidential.• Accomplishes accounting and organization mission by completing related results as needed.

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  Hotel Holiday Inn Puebla Finsa

  • Puebla de Zaragoza y alrededores, México

  • Front Desk Clerk

    • May 2011 - Feb 2012
    • Puebla de Zaragoza y alrededores, México

    Responsibilities:• Greet guests and provide them with room availability and hotel facilities information.• Assign rooms to guests and provide them with instruction on using automated keys• Instruct bellhops to escort guests to their rooms and handle luggage• Collect payments in the form of cash and process credit card payments• Record guests comments and complaint• Answer incoming telephone calls and provide information on hotel’s services• Take and relay messages to guest• Accept and carry out wake-up call requests• Refer guests to appropriate departments to ensure that their complaints are resolved• Offer guests advice on local shopping and eating areas• Communicate with staff on the previous shift to manage guests’ arrivals and reservations• Provide travel instructions to guests and arrange for transportation• rovide guests with information on entertainment prospects inside the hotel

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  Hotel Grand Mayan Playa del Carmen

  • Playa del Carmen, Quintana Roo

  • Bell Man

    • Jan 2011 - Apr 2011
    • Playa del Carmen, Quintana Roo

    Responsibilities:• Greet guests as they arrive and guide them appropriately• Assist guests with luggage when checking in/out.• Hail taxicabs and assist with inquiries.• Assist in cleaning up lobby and lounge• Help valets during busy hours• Deliver messages and run errands• Assist with newspaper deliveries to the room

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  Gobierno del Estado de Puebla

  • Puebla de Zaragoza y alrededores, México

  • Data Entry Clerk

    • Jun 2008 - Dec 2010
    • Puebla de Zaragoza y alrededores, México

    Responsibilities:• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.• Maintains data entry requirements by following data program techniques and procedures.• Tests customer and account system changes and upgrades by inputting new data; reviewing output.• Secures information by completing data base backups.• Maintains operations by following policies and procedures; reporting needed changes.• Contributes to team effort by accomplishing related results as needed

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  Hotel Hilton Los Cabos

  • Los Cabos, B.C.S.

  • Front Desk Clerk

    • Jan 2008 - Jun 2008
    • Los Cabos, B.C.S.

    Responsibilities:• Greet guests and provide them with room availability and hotel facilities information.• Assign rooms to guests and provide them with instruction on using automated keys• Instruct bellhops to escort guests to their rooms and handle luggage• Collect payments in the form of cash and process credit card payments• Record guests comments and complaint• Answer incoming telephone calls and provide information on hotel’s services• Take and relay messages to guest• Accept and carry out wake-up call requests• Refer guests to appropriate departments to ensure that their complaints are resolved• Offer guests advice on local shopping and eating areas• Communicate with staff on the previous shift to manage guests’ arrivals and reservations• Provide travel instructions to guests and arrange for transportation• rovide guests with information on entertainment prospects inside the hotel

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  Crowne Plaza Los Cabos

  • Los Cabos, B.C.S.

  • Front Desk Clerk & Bell Man

    • Oct 2005 - Dec 2007
    • Los Cabos, B.C.S.

    Bell Man;• Greet guests as they arrive and guide them appropriately• Assist guests with luggage when checking in/out.• Hail taxicabs and assist with inquiries.• Assist in cleaning up lobby and lounge• Help valets during busy hours• Deliver messages and run errands• Assist with newspaper deliveries to the roomFront Desk Clerk; • Greet guests and provide them with room availability and hotel facilities information.• Assign rooms to guests and provide them with instruction on using automated keys• Instruct bellhops to escort guests to their rooms and handle luggage• Collect payments in the form of cash and process credit card payments• Record guests comments and complaint• Answer incoming telephone calls and provide information on hotel’s services• Take and relay messages to guest• Accept and carry out wake-up call requests• Refer guests to appropriate departments to ensure that their complaints are resolved• Offer guests advice on local shopping and eating areas• Communicate with staff on the previous shift to manage guests’ arrivals and reservations• Provide travel instructions to guests and arrange for transportation• rovide guests with information on entertainment prospects inside the hotel