Experience

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  Québec Government Office in New York

  • New York City Metropolitan Area

  • Administrative Attaché - HR & Finances

    • Dec 2022 - Present
    • New York City Metropolitan Area

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  Consulate General of Canada in New York | Consulat général du Canada à New York

  • United States
  • Government Administration
  • 1 - 100 Employee

  • Assistant to the Migration Program Manager at Consulate General of Canada in New York

    • Nov 2021 - Present

    • Liaise with the different sections within the consulate as well exterior partners and clients in order to respond to the different needs of the immigration program• Reporting breakdowns in office equipment to Property Management while recommending the replacement or purchase of equipment and ordering of missing supplies.• Serve as the main IT resource person in the immigration section.• Keeping track of the immigration rolling budget and enter monthly spending in SAP, prepare quarterly budget reports and yearly budget forecast.• Coordinate meetings and hospitality events.• Organize travel arrangement for the Program Manager.• Screen documentation, applications, and files; review for completeness and accuracy; identify discrepancies; obtain and review data; seek out missing or relevant information. Assess problematic cases and research internal/external sources to resolve problem or discrepancies and support program integrity.• Created the rehabilitation assessment guide as well as the standard operational procedure manual and email standard response manual for the permanent resident unit. • Provide guidance, training, and plan for support staff in the delivery of operational and processing services related to such areas of information, electronic or hard copy, file creation, general application processing support.• Provide a source of knowledgeable information and assistance to officers, clients, stakeholders, both internal and external, on options, products, guidelines, local environment, and use of electronic support systems.• Translate and interpret written and verbal information in French and English when required.• Research internal/external sources and uses knowledge of the local environment to inform officers regarding difficult problems in processing and while assisting in reporting and liaison, program integrity, promotion and recruitment activities and other program support.• Support the administrative needs of the Immigration section.

  • Case Analyst

    • Aug 2018 - Present

    • Screen documentation, applications and files; reviews for completeness and accuracy; identifies discrepancies; obtains and reviews data; seeks out missing or relevant information. Assesses problematic cases and researches internal/external sources to resolve problem or discrepancies and support program integrity. • Reply and prepare pre-formatted and original correspondence and reports which may involve monitoring or researching of internal and externals sources including the internet. • Develop and implements service delivery methods, tools form letters, tracking tools for facilitating or improving existing processes.• Plan for and guide support staff in the delivery of operational and processing services related to such areas of information, electronic or hard copy, file creation, general application processing support.• Provide a source of knowledgeable information and assistance to Officers, clients, stakeholders, both internal and external, on options, products, guidelines, local environment, and use of electronic support systems. Translate and interpret written and verbal information as required.• Research internal and external sources and uses knowledgeable of the local environment to inform Officers regarding difficult problems in processing, legislative or regulatory conformance and assisting an officer in reporting and liaison, program integrity, promotion and recruitment activities and other program support.• Utilize office equipment such as computers to enter access information, photocopier to reproduce information, scanners and fax machines to transmit or receive documentation, telephone, etc.• Follow quality control guidelines to facilitate compliance and maintain database integrity.• Participate in training and development of colleagues and support staff. May supervise the activities of staff in the section.

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  Canada Border Services Agency | Agence des services frontaliers du Canada

  • Montreal, Canada Area

  • Record Management Assistant

    • Feb 2012 - Aug 2017
    • Montreal, Canada Area

    • Ensure efficient access and retrieval of immigration documentation as needed by specific departments. • Worked closely with the CBSA agents to help them achieve their objectives and goals. • Advise management of critical issues, devising and presenting effective solutions as required. • Responsible for maintaining and updating the different archives databases. • Participate in the implementation and development of more efficient tracking practices. • Collaborate closely with management to establish and review record management procedures as well as finding smarter and innovative solutions to our daily operations. • Process files requests (by phone, e-mail or in person) made by the Canada borders service department and the Canada immigration department.• Keep track of files in the agency database (Excel, National Case Management System (NCMS), Field Operation Support System (FOSS)).• Receive and verify all the different documents (police reports, medical reports, etc.) coming from different sectors.

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  Government of Canada

  • Montreal, Canada

  • Employment Benefits Specialist

    • Feb 2008 - May 2017
    • Montreal, Canada

    • Ensure the rules and regulations of employment benefits claims are properly applied following precise and complex procedures. • Main role was to provide timely and accurate EI benefit payments and services, and to support EI clients through each stage of the service delivery process by providing benefit information, responding to enquiries, assisting employers, processing claims and providing the means to appeal decisions; conducting client authentication and identification; and preventing, detecting and deterring fraud and abuse. • Thoroughly calculate the benefits moneys as well as the distribution of earnings such as pensions, severance pay, etc. • Advice citizens on their unemployment related issues as well as employment possibilities.

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  Géronto +

  • Montreal, Canada

  • Scheduling and Planning Coordinator

    • Aug 2012 - Apr 2017
    • Montreal, Canada

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  Centre universitaire de santé McGill et IR-CUSM | McGill University Health Centre and RI-MUHC

  • Montreal, Canada

  • Unit Coordinator

    • Oct 2007 - Oct 2008
    • Montreal, Canada

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  Videotron

  • Montreal, Quebec, Canada

  • Technical Support Team Leader

    • Jun 2003 - Oct 2007
    • Montreal, Quebec, Canada

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  Bell

  • Montreal, Canada

  • Technical Support Specialist

    • Feb 2001 - Jun 2003
    • Montreal, Canada