Experience

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  ShuffleSpace

  • Canada
  • Warehousing
  • 1 - 100 Employee

  • Senior Developer Team Lead

    • Mar 2023 - Present

    - Developing and maintaining high-quality software applications, ensuring they are scalable, efficient, and maintainable.- Collaborating with cross-functional teams, including designers, product managers, and other developers, to ensure project goals and timelines are met.- Participating in code reviews, providing feedback and recommendations to other team members to ensure code quality and maintainability.- Mentoring junior developers, providing guidance and support as they grow in their roles.- Staying up-to-date with emerging technologies and industry trends, and making recommendations on how to incorporate them into existing projects or new initiatives.- Identifying and resolving technical issues or bugs, and ensuring timely resolution of production issues.- Working with stakeholders to understand and document project requirements, and proposing technical solutions that meet those requirements.- Participating in project planning and estimation, providing technical insights and recommendations to ensure realistic timelines and budgets.

  • Senior FullStack Developer

    • Sep 2021 - May 2023

• 

  pieFi

  • Frontend Developer

    • Jul 2022 - Dec 2022

    Developing the next way to share ownership within organizations and companies. By building community and giving ownership over employees and associates.

• 

  Papa

  • Miami, Florida, United States

  • Five9 Engineer

    • May 2021 - Aug 2022
    • Miami, Florida, United States

    - Manage the Five9 Implementation - Create Software Solutions using Five9 APIs-Implementation management support for Five9 and CRM integrations and fixes.-Led outbound first call resolution strategies to improve customers satisfaction and reduce incorrect call volume routing

• 

  Smart Business Solutions (SMBS)

  • Senior Full Stack Developer

    • Mar 2021 - Jun 2022

    - Work with front-end and back-end technologies based on JavaScript. I - Work with ReactJS complete-enterprise application with excellent performance with context API, redux, and/or xstate, besides following best practices in terms of security and accessibility. - In the backend, I create nodejs...

• 

  Opticall BPO

  • Nicaragua
  • Outsourcing and Offshoring Consulting
  • 100 - 200 Employee

  • Support Systems Specialist

    • Jan 2021 - Mar 2021

    - Administration of support systems across multiple channels company-wide, new users onboarding, training, systems management- Providing technical support for all support applications in the company. - Follow up the day-to-day execution and monitoring of application changes, performance, ad-hoc data analysis, reporting (daily, weekly, monthly, quarterly, etc.), - Troubleshooting of production issues, and operational support across multiple company departments.

  • Contact Center System Technician

    • Aug 2019 - Jan 2021

• 

  Efika Solutions

  • Costa Rica

  • Fullstack Javascript Developer

    • Jun 2018 - Mar 2021
    • Costa Rica

    * Develop user interfaces using React/React Native, HTML, CSS, and JavaScript.* Implement front-end logic with JavaScript, Redux, or Context API.* Integrate APIs using Axios or Fetch.* Build server-side apps with Node.js, Express.* Interact with databases like MongoDB or PostgreSQL.* Debug and tr...

• 

  Telefónica Nicaragua

  • Analista de Gestion de Cuentas CAM

    • Aug 2016 - May 2018

    -Properly track and document problems/resolutions via a Service Desk software application.-Responds to customer requests timely and efficiently, adhering to established SLAs.-Provide user support, customer service and be able to troubleshoot system access issues, conducts end-user training and communicate effectively with internal and external departments.-Assists in system security, access control and account maintenance; coordinates access control functions.-Develops, implements, and maintains documentation of processes, procedures, standards, and guideline relating to Information Security. -Executes standard operating procedures (SOPs) and work instructions to meet established service level agreements (SLAs).-Guarantee the approvals accordingly with the Policy (account management, segregation of duties, provisioning, Identity, access, revocation, other).-Assurance processes (identities, accesses, profiles).

  • Pasante de Auxiliar de Gestión de Cuentas

    • Mar 2016 - Jul 2016

    Check request forms of access of internal systems and give, modify and remove it.