Experience

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  Oryx World Business Centre

  • Dubai, United Arab Emirates

  • Administrator / Receptionist

    • Nov 2019 - Dec 2021
    • Dubai, United Arab Emirates

    • Provide reception services for tenants, such as: greeting visitors, operating a booking in/out system for visitors, operating the Business Centre’s telephone switchboard, processing telephone and other enquiries, giving out information for enquiries• Provide administrative and clerical support service, such as: operating a postal service for tenants, including receiving and sorting all incoming mail for tenants, administering the collection, franking and dispatch of tenant’s post including registered and recorded mail, operating a telephone message taking and answering service for tenants when appropriate arrangements have been made.• Assist in providing a tour / walk around / viewing of available offices and show Business Center amenities.• Prepares Contract Agreements, Renewals, Ejari Contract and applies RERA permit as required, as per commercial terms/negotiations, discussions, and directives• Filling out Legal Forms when required • Daily Management and updating of the listings on the CRM Data Entry (Editing and Posting ads and verifying in portals).• Handle Petty Cash transactions• Preparing real estate forms (Form A, B, I's, Tenancy Contracts etc.) and documents and completing paperwork for all real estate transactions in a timely manner to ensure a deal is closed as quickly as possible.• Responsible for maintaining details and ensuring that all files are properly and completely logged,updated and accurate at all times in Zoho CRM.• Maintaining the availability of social media across all digital channels• Publishing properties on different portals such as Property Finder, Bayut and Dubizzle.

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  Dubai Electricity & Water Authority - DEWA

  • United Arab Emirates

  • Customer Service / Data Entry /Admin Coordinator

    • Aug 2011 - Mar 2019
    • United Arab Emirates

    CUSTOMER SERVICE• Act as a primary point of contact for both staff from back office and customers from frontline counter on resolving customer queries / complaints and explaining the best solution to solve the problem in targeted time.• Checking and verification of Online and Offline move-in documents/ requests from customers and completing the registration process through SAP system• Answering incoming customer calls regarding billing issues, service questions and general customer concerns.DATA ENTRY• Collecting and entering data and maintaining accurate records by updating account information • Supervises the typing of customer information provided directly into an electronic format, creating spreadsheets with large numbers of numbers.• Captured data from document images and entered it into a database with typing speed around 40 words per minute.• Perform documents analysis and other production related activities such as to update and validate the important information of DEWA customer.ADMIN COORDINATOR• Provides confidential secretarial and administrative support for the Senior Executives• Composes and prepares written documentation and correspondence for the office; screens and evaluates incoming and outgoing correspondence and prepares responses as appropriate• Handling office tasks, such as filing, generating reports and presentations, and setting up for meetings • Manage workflow by assigning tasks to other employees daily, ensuring that deadlines are met, and work is completed correctly• Coordinates and oversees the day-today management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management, and related activities • Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.

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  Glomar Trading LLC

  • Business Bay, Dubai, United Arab Emirates

  • Front Office Secretary cum Logistics Coordinator

    • Mar 2010 - Aug 2011
    • Business Bay, Dubai, United Arab Emirates

    FRONT OFFICE SECRETARY• Provides administrative and secretarial support to the Executive Manager and Group Managers in areas of document preparation and correspondence, attending incoming telephone calls, checking emails and replies, typing, filing and other routine office procedures.• Coordinate with corresponding agencies in arrangement of all necessity for company directors and guest (airline tickets, hotel and restaurant reservations, airport transfers, meet and greet services and visa issuance, programmed itinerary and leisure activities)• Consolidate reports from various managers and clients for the management perusal• Supervise office maintenance and responsible on all delivery items and supplies.• Sources and canvass for new and old supplies for the company to meet thenecessary budget.• Arrange appointments from other GCC countries, meetings and conferences.• Monitor the Company Car, Service schedule, Insurance and Registration renewal• Able to manage partial accounts, banking and finance updating, responsibility ofinvoice monitoring, payment processing and petty cash.LOGISTICS COORDINATOR• Prepares Bill of Entry/Exit during shipment as well as LPO, Invoice, Proforma Invoice and Packing List• Coordinate with Freight forwarding companies regarding shipments• Responsible in building up relationship to local liners & Local Air carriers especiallyexport matters.• Arrange transportation and forwarding services for all orders to ensure material isdelivered as per schedule• Expedites all critical orders with local subcontract vendors• Responsible for all duty customs sales and tax functions, including certification andverification, drawback and compliance with government agencies• Reviews freight rates, air, courier and land• Liaises with custom brokers for updated reporting procedures and valuations

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  IDC

  • Dubai Internet City, Dubai, United Arab Emirates

  • Conference Executive

    • Aug 2008 - Dec 2009
    • Dubai Internet City, Dubai, United Arab Emirates

    • Responsible for inviting Executives through phone calls and emails to attend IDC Conferences such as IT in Government, IT Security Storage and Business continuity Roadshow, IT Managers Forum and Expo, and IDC CIO Summit.• Responsible for monitoring and checking the Semik Registration Reports.• Responsible for analyzing Evaluation Report Forms from the attendees of the IDC Conferences and encoding data using designed program according to the company’s productivity and accuracy standards.• Perform document analyses and other production related activities such as on-line coding and edit-checking.