See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

JS

Jorge Salinas

Supervisor, Client Experience at TELUS International Philippines
Intro Book
Jorge Salinas is a seasoned professional with 18 years of experience in business process improvement, leadership, and education, holding a Management degree from U.P. Institute of Management and a Bachelor of Arts degree from University of the Philippines.
  • Claim this Profile
Location
Metro Manila, National Capital Region, Philippines, PH
Skills
  • Business Process Improvement
  • Implementing Processes
  • Supervisory Skills
  • Training And Development
  • Data Analysis
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Jorge Salinas, a seasoned leader with expertise in Business Process Improvement and Quality Assurance, has spent over two decades driving excellence in various industries. As a former Supervisor at TELUS International Philippines, he spearheaded quality programs for technical accounts, developed training modules, and led teams to achieve outstanding client satisfaction. Prior to this, he served as a Quality Assurance Analyst, ensuring technical support representatives conformed to quality practices. Salinas holds a degree in Management from the U.P. Institute of Management and a Bachelor of Arts in Social Sciences from the University of the Philippines.

Experience

  • TELUS International Philippines
    • Philippines
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Supervisor, Client Experience
      • Mar 2010 - 2012

      supported management team in development and execution of quality programs for technical accounts, providing weekly reports and recommendations for process improvement to achieve highly satisfactory client experience for end users in supported technical accounts;assisted in the development of training modules for developing client experience/quality coaches and served as trainer/facilitator for CE training program, served as team leader to quality /client experience coach team, providing on the ground direction in execution of quality program

    • Quality Assurance Analyst
      • Apr 2007 - Mar 2010

      was the lone quality assurance analyst for a technical account performing daily quality audits to ensure technical support representatives were con-formant to specified quality practices; performed client facing work on matters related to quality initiatives for the program, provided periodic analysis and reports, recommended and executed continuous improvement initiatives for the account

  • University of the Philippines
    • Teaching Faculty
      • Jun 1987 - Mar 2006

      served as Instructor of both Philosophy and Political Science courses with specialties in political/social theory and international politics.

Education

  • 2001 - 2006
    U.P. Institute of Management
    Management
  • 1983 - 1987
    University of the Philippines
    Bachelor of Arts, Social Sciences

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Outsourcing and Offshoring Consulting”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles