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Jorge Mireles

Director of Operations at Aspire Software
Intro Book
Operations expert with 20+ years of experience in customer success, service delivery, and operations management.
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Location
Greater Houston, US
Languages
  • Spanish Native or bilingual proficiency
  • Norwegian Elementary proficiency
  • English Native or bilingual proficiency
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Bio

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Jorge Mireles is a seasoned operations professional with 20+ years of experience in customer success, service delivery, and operations management. He has a strong background in leadership, process improvement, and employee development. He holds a Bachelor's degree in Aviation/Airway Management and Operations from Southern Illinois University, Carbondale.

Credentials

  • Airframe, Power Plant, Or Repairer License
    Federal Aviation Administration
    Jan, 2013
    - Apr, 2026

Experience

  • Aspire Software
    • Canada
    • Software Development
    • 200 - 300 Employee
    • Director of Operations
      • Jul 2022 - Present

    • Group Vice President Customer Success
      • Sep 2021 - Jul 2022

    • Head of Customer Success
      • Jan 2019 - Sep 2021

      • Promoted up to Group VP due to superior results and created ground-up Customer Success Culture. Designated to support steering committees and other strategy creation• Championed unique processes (Customer Health Cards, Standardized Support Teams ticketing system, etc.) that increased year-over-year profits despite operational challenges.

  • Rolls-Royce
    • United Kingdom
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • Head Of Service Delivery | Software Development Specialist (VisiumKMS)
      • 2015 - Jan 2019

      • Earned multiple promotions up to Head of Service Delivery, reviewed/negotiated contracts, and built out specialized pricing strategy that increased operating profits.• Improved customer service experience by developing and implementing service metrics that increased visibility into specific processes and procedures, all while remaining within budget.

    • Lead Field Service Representative
      • 2008 - 2015

    • Customer Service Overhaul Rep. | Aircraft Mechanic Sr.
      • 2004 - 2008

      • Emphasized employee development through focused mentoring and coaching.• Governed utilization of Lean Six Sigma to streamline processes, bringing down work hours for service tasks and allowing for greater flexibility across the business.

  • United States Marine Corps
    • Yuma, Arizona Area
    • Power Plant Mechanic Harrier
      • Jan 1999 - Jan 2004
      • Yuma, Arizona Area

Education

  • 2001 - 2005
    Southern Illinois University, Carbondale
    Bachelor's degree, Aviation/Airway Management and Operations
  • 2004 - 2007
    Arizona Western College
    Associate of Arts (A.A.), General Studies
  • 2001 - 2005
    Southern Illinois University, Carbondale
    Bachelor's degree, Aviation/Airway Management and Operations
  • 1996 - 1998
    Yuma High School
    High School Diploma, General Studies

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Aviation and Aerospace”

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