Experience

• 

  Government of Canada

  • Ottawa, Ontario, Canada

  • Network Engineer

    • Jan 2023 - Present
    • Ottawa, Ontario, Canada
• 

  Solacom Technologies

  • System Design Engineer

    • Sep 2017 - Feb 2023

  • Technical Support (Tier 2)

    • Jul 2016 - Aug 2017

• 

  Solacom Technologies Inc

  • Ottawa, Canada Area

  • Technical Support

    • Sep 2013 - Jul 2016
    • Ottawa, Canada Area

    - Take action to resolve issues based on product and system knowledge (9-1-1 VoIP).- When required, serve as liaison between customers and R&D staff by communicating problems and trends in order to assist in correcting errors. - Initiate and update trouble tickets.- Create Knowledge base arti...

• 

  Huawei Technologies

  • Application & Software Engineer

    • Apr 2011 - Jul 2013

    -Provide customer such as Movistar, Comcel, Tigo, ETB with the right technical support in different Intelligent Network Projects such as AAA, Dynamic Pricing (DT), Video Straming and IN.-Schedule maintenance windows and run preventive and corrective procedures on different platforms in order to a...

• 

  Telintel

  • VoIP Engineer

    • May 2009 - Oct 2010

    -Wide knowledge of VOIP (H323 and Sip protocols)-Provide customers with 7x24 technical support-Monitor all international VoIp routes as well as the monitoting system-Make prompt and effective decisions.-Working under pressure to meet dead lines

• 

  Brightstar

  • Data support Engineer

    • Dec 2006 - Sep 2007

    -Diagnose Blackberries returned by the customers, due to functional problems.-One month in charge of the Smart phones standardization process with COMCEL-Reprogram and repair Blackberries returned by customers.-Give personal and grouped training to BIS (Blackberry Internet Services) and BES (Blac...