Experience

• 

  Buk

  • Santiago, Santiago Metropolitan Region, Chile

  • Engineer Manager

    • Jul 2022 - Mar 2023
    • Santiago, Santiago Metropolitan Region, Chile

    RESPONSIBILITIES:Serve the development team which is in charge of adding new functionalities to the company’s platform (SAAS). Also responsible for implementing agile methodologies such as scrum and Kanban to keep track of the sprints, host agile ceremonies (Planning, daily, review and retrospective meetings) using tools like miro and team building dynamics like personal maps, kudos, celebration grids and more; following the best practices of Management 3.0.Conduct “daily” and “one-on-one” meetings to identify any kind of road blocks that may require to be taken care of and provide the necessary tools to the team, so that the sprint backlog (increments) can be completed in order to achieve the goals stablished in the roadmap.Responsible for managing the sprints, monitoring the progress/compliance of each of the activities through JIRA dashboards and power BI graphics, as well as, reviewing the status of the Pull Requests on Github.Estimate the team's capacity to take new tasks (user stories) in each sprint considering metrics such as: carry over, velocity, cycle time, etc; as well as the type of tasks available in the backlog prioritized by the product owner.Prioritize and assign activities to the team based on the needs to resolve sentry issues, tickets raised by the customer service team (SAC), improvements (migrations, refactor, etc).ACHIEVEMENTS:The cycle time was improved, by monitoring the carry over and the developer´s performance through each sprint.Developed BPMN diagrams (Business process management notation) and implemented a process to respond to massive incidents reported by customers in coordination with the customer service area (SAC).Applied configurations to integrate JIRA and Github for quick access to the Pull Requests linked to each card.

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  Ecomsur

  • Santiago, Santiago Metropolitan Region, Chile

  • Project Manager for LATAM

    • Apr 2021 - Jun 2022
    • Santiago, Santiago Metropolitan Region, Chile

    RESPONSIBILITIES:In charge of the implementation of e-commerce projects for LATAM, managing stakeholders, implementing project management practices such as PMP and agile methodologies such as Scrum to continuously monitor the progress in each sprint and deliver the project within the stablished scope, deadlines, etc.Responsible for the sprint planning for the entire project through JIRA, in order to track the activities from analysts and development team, monitoring the progress through dashboards including a burn down chart, allowing to raise alerts in advance.Lead the implementation team comprising professionals from different countries, hosting scrum ceremonies, including planning, daily and retrospective meetings to identify and proactively address potential roadblocks, mitigate risks, and ensure project progress; as well as review meetings to provide customers with regular updates on achievements, progress and sprint increments to get feedback regarding possible adjustments to be applied.Responsible for overseeing and applying the necessary configurations to diverse components of the VTEX IO engine that encompass a wide range of functionalities including payment methods, docks, product catalogue, inventory, message center, integrations via API to obtain real time information regarding the stock, sales, prices, products and many more.ACHIEVEMENTS:I conducted a thorough evaluation of project implementations taking into account processes from different areas, such as warehousing and logistics, backend and frontend configurations, UX and mockups/wireframes design, etc. By carefully analyzing existing processes and using tools like Bizagi, I identified opportunities for enhancing efficiency and proposed improvement recommendations through BPMN diagrams.Implemented standard documentation to be used for project management such as Project charter, scope definition, WBS, product backlog and diagrams like burn down chart to keep track of the progress.

• 

  IDEPRO IFD

  • La Paz, Bolivia

  • National chief of innovation and digital transformation

    • May 2020 - Mar 2021
    • La Paz, Bolivia

    RESPONSIBILITIES:Responsible for overseeing the strategic planning of the area and managing the portfolio of projects. With deep understanding of organizational goals and objectives, I strategically ensured that each project was carefully aligned with the institution's annual business plan.Responsible for evaluating IT projects to determine their profitability, considering aspects such as CAPEX and OPEX, as well as ratios like NPV, IRR, ROI and the payback period. That diligent analysis, allowed us to ensure that all projects are self-sustainable and that their implementation is supported by the return on investment. Manage both contractors and in-house development teams in the implementation of IT projects related to financial credits following the scrum methodology. My responsibilities included gathering user stories and transforming them into a comprehensive product backlog that was refined and prioritized, fostering good communication and working closely with the teams to release increments in each sprint meeting all acceptance criteria.Responsible for managing relationships with all stakeholders throughout every project, as well as taking charge of effective project planning by developing work breakdown structures (WBS), estimating critical paths, establishing clear deadlines and Gantt charts, gathering requirements, handling budgets, managing scope and risks. ACHIEVEMENTS:Implemented methodologies for project management based on best practices such as SCRUM and PMI and standardization of all documents for project management, such as Business case, financial evaluation, Project Charter, definition of scope and requirements, WBS, Gantt, statement of work, Product backlog and sprint backlog, burn down chart, among others. By employing financial assessments, I contributed to the organization's strategic planning, enabling the pursuit of viable and financially rewarding initiatives.

• 

  ENTEL S.A

  • Planning and Control professional

    • Dec 2017 - Jan 2019

    RESPONSIBILITIES:In charge of preparing TCOs considering the CAPEX and the operational cost of the services (OPEX) delivered by the company, extract the information of actual incomings and customers from the database and all the necessary information in order to elaborate cash flows to evaluate whether or not, projects are profitable.Collaborate with cross-functional teams to collect essential information and conduct comprehensive costing analysis to evaluate the profitability of diverse service plans, encompassing IPTV, DHTV, FTTH, and more, by factoring in operational costs, service providers, network maintenance, and other crucial considerations. Present the findings and insights obtained from the analysis to enable informed decision-making and drive improvements.Develop reports and diagrams describing the company’s growth during the last years, using indexes like Profits, Net Incomings, Market share, annual Investments, EBITDA, CHURN, ARPU, Infrastructure and Bandwidth growth, network capacity, decreasing prices of customer plans, among others.ACHIEVEMENTS:Analyzed and documented the project's implementation process, gathering information to identify areas for improvement and drive necessary changes. Developed a comprehensive diagram using BPMN to visualize the actual scenario, facilitating the analysis of potential enhancements. Made valuable suggestions based on the findings to optimize the processes and created a new BPMN diagram incorporating all suggested improvements.Developed template documents to be implemented on each project according to the PMI standard, such as: Statement of Work, project charter, requirements and scope documents, business case, RACI Matrix, WBS, Gantt charts, financial indicators such as VAN TIR, Payback, ROI, breakeven point, risk matrix, among others.Identified opportunities to optimize performance, enhance profitability, and streamline operations, effectively contributing to the overall success of the organization.

• 

  NEC Chile S.A.

  • Chile
  • Telecommunications
  • 100 - 200 Employee

  • Project Deployment Lead

    • Aug 2016 - Oct 2017

    In charge of a team integrated by 5 professionals to carry out the projects sold by the company and ensure its correct implementation, providing the necessary resources and conditions to complete the activities within the established deadlines, budget and scope.Responsibilities:Maintain regular communications with the CIO to report any occurrences of project delays, whether related to equipment delivery times (ETA), or during the implementation phase. Coordinate and facilitate necessary arrangements to ensure the uninterrupted progress of the project, effectively preventing it from being put on standby. Develop training plans to foster knowledge distribution and support the personal growth of all team members, cultivating a collaborative work environment and a teamwork spirit.Report the status of the projects in terms of percentage of progress, summary of costs and budget available (earned value) until the end of the implementation according to sales and billing backlog.Use subjective and objective tests defined by the corporation to evaluate the members of the team in terms of their performance, behavior, commitment and compliance with the assigned activities, among others.

  • Project Manager

    • Nov 2012 - Jul 2016

    Experience working and managing IT projects such as networking, Infrastructure, digital signage, VoIP, broadcasting, videoconference, etc; within a PMO. In charge of managing the budget and estimate the associated costs to comply with implementation within the time and defined scope.RESPONSIBILITIES: - Carry out with the project's planning, risk management , allocate resources, identify customer requirements and needs, estimate the critical path, prepare detailed work breakdown structures (WBS), schedule the execution and delivery times (Gantt), maintain a close relationship with customers and report the project's state of progress to the stakeholders in a regular basis. - Lead the work team, supervise contractors, approve requests for service procurement, negotiate with suppliers, estimate associated costs, follow-up on the implementation activities, define important milestones and agree billing times with the customer. - Hand over all the documents and formally submit the project to the Operations Center (SOC) to provide continuity service to customers.EXPERIENCE: - Implementation of the curved screen for the new set of press of Chilevision, monitoring system for the early warning center (CAT) in ONEMI, installation of videowalls as advertising spaces for Mall Plaza, Point to Point MMOO links between Cerro San Cristóbal and the new offices of Chilevisión for transmission of TV signal, Automation of meeting rooms for Banco Security; Among othersACHIEVEMENTS: - Standardization of the project plan document within the company with complementary considerations to the design of the solution, such as a risk matrix, scope, work Breakdown structure (WBS), define activities and their managers in a RACI matrix.

• 

  Lanix Chile

  • Santiago Chile

  • Support Engineer

    • Jul 2011 - Nov 2012
    • Santiago Chile

    Responsible for monitoring the IT services of the company in order to ensure an effective business continuity by preparing and executing a contingency plan by the end of each week. Responsible for issuing mail and user accounts to new workers by adding new records to the Active Directory and Microsoft Exchange servers; as well as maintaining an operating environment for current users. Also in charge of the maintenance and backup policies for shared directories within the local area network in order to ensure the availability, security, confidentiality and integrity of all the information assetsResponsible for controlling and monitoring Internet access within the company, enabling or disabling ports, content filtering, configuring VPN's, NAT, DHCP, etc. Responsible for ensuring an stable communication platform to workers by maintaining and configuring the Asterisk IP-PBX; applying security policies, adding extensions, modifying outbound/inbound routes, configuring LCR´s (least cost route) to establish communication with the SLM or cell phones on the PSTN.Responsible for updating and maintaining described network diagrams, and detailed information regarding the virtual machines. Also responsible for monitoring the hardware availability on each physical server in order to assign resources to create new virtual machines on a VM-Ware ESXi based platform. Take contingency measures on a regular basis like snapshots, backups or configuration of clusters in order to keep a fully operating platform.

• 

  Red Cetus

  • Technology Analyst

    • Mar 2009 - Jun 2011

    Responsible for the design of the VoIP network for customers and implementation of IP-PBX´s with Asterisk and Elastix software on a Linux-based environment. Configuration of IP-Phones (hardphones), softphones, VoIP-GSM gateways, analog phone adapters (ATA´s), Digium Cards, branch hubs (gateways), etc. Also in charge for the VoIP trunking configuring FXO / FXS channels, SIP trunks and E1 trunks to establish communication with the PSTN.Configuration of Mikrotik router board and ubiquiti antennas for wireless networks