Experience

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  Superannuation Advice Australia

  • Insurance Administrator

    • Feb 2023 - Present

• 

  The Island Gold Coast

  • Front Desk Supervisor

    • Nov 2018 - Feb 2023

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  Loka Australia

  • Australia
  • Travel Arrangements
  • 1 - 100 Employee

  • Admin and Training Manager

    • Jul 2017 - Jun 2018

    Overseeing the Reservations department; assisting in Operations; training new staff; general office management.

  • Administration Coordinator

    • Mar 2016 - Jul 2017

    Bridging reservations, operations, sales, revenue management and customer support for the Loka head office. Duties include: All aspects of tourism reservations including phone, email, Skype and website communication; generating new bookings and upselling activities to existing customers; assisting in the coordination and organisation of guides and buses along the route; generating invoices and tracking sales patterns; facilitating communication between customers, office staff and on road staff; editing and updating data on the customer app; conflict resolution; trip planning; sales and product presentations and agent training.

  • Queensland Head Guide

    • Aug 2015 - Mar 2016

    Head guide for the Queensland leg of Loka's East Coast route.In addition to guiding, duties include: training new crew members, supporting fellow guides, and maintaining consistency of product.

  • Tour Guide

    • Jan 2015 - Aug 2015

    Tour guide for the Queensland leg of Loka's East Coast route.Duties include: accompanying customers on their East Coast journey, organising travel, explaining points of interest and activities within the region, facilitating said activities and enhancing the overall travel experience.

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  Woolworths Limited

  • Customer Service Supervisor

    • May 2012 - Jan 2015

    Key achievements in this role include successful management of up to 8 staff members, aiding in the training and development of new staff, consistent formal customer compliments and personal service accomplishments.

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  Accor

  • Hotels across Brisbane CBD

  • Executive Shadow Program

    • Aug 2014 - Oct 2014
    • Hotels across Brisbane CBD

    As part of The University of Queensland's Executive Shadow Program, Jordan was able to shadow various managers in a variety of hotel departments across Brisbane properties.

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  Happo One Ski Resort

  • Cook

    • Dec 2011 - Mar 2012

    Small, counter service restaurant in the Japanese Alps. This position required taking orders in Japanese, reading Kanji, familiarity with native currency, cooking up to 6 different orders simultaneously, food prep and kitchen pack up.