Experience

• 

  IBM

  • Managing Consultant

    • May 2017 - Present

    • Spearheaded seamless collaboration between clients and development teams, skillfully eliciting and aligning software requirements and business rules to drive project success.• Conducted in-depth analysis of clients' business requirements and processes through meticulous document analysis, incisive interviews, insightful workshops, and comprehensive workflow analysis, leading to the implementation of highly tailored solutions.• Orchestrated and executed 5+ levels of testing, encompassing functional, regression, user acceptance, integration, and performance testing, ensuring impeccable software quality and complete fulfillment of client needs.• Led engaging and result-oriented meetings with clients and cross-functional teams to adeptly document requirements, explore cutting-edge solutions, and forge unwavering project alignment.• Played a pivotal role in knowledge transfer and training, empowering teams with the necessary expertise to thrive in dynamic and challenging project environments.

  • Consultant

    • May 2017 - Present

• 

  Karmak

  • Carlinville, Illinois

  • System Support

    • May 2014 - May 2015
    • Carlinville, Illinois

    • Provided exemplary client application and hardware support, resolving complex issues with precision and efficiency, earning consistent acclaim for exceptional customer service.• Maintained meticulous records of issues and their solutions in CRM software, contributing to a comprehensive knowledg...

• 

  Lowes

  • Springfield, MO

  • Supervisor

    • Jan 2011 - Apr 2013
    • Springfield, MO

    Manage the front end of store: Customer Service, Returns Desk, Front Line Registers, Commercial Registers, Lawn and Garden Registers, Vestibules and parking areas. Ensured that Customer Service needs were met at all times and trained cashiers.

• 

  TeleTech

  • Springfield, MO

  • Tech Support

    • Sep 2009 - Dec 2010
    • Springfield, MO

    Greeted customers, by telephone, provided notebook support to Hewlett Packard customers in a friendly and professional manner and offered suggestions to maximize the efficiency and effectiveness of their products.

• 

  GameStop

  • West Plains, MO

  • Manager

    • Aug 2007 - Oct 2008
    • West Plains, MO

    ·Supervised all store activities: merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance.